article still in cart

@jhaustein

This is strange and not a default behavior of WooCommerce, I have checked and I was not able to replicate this with the latest version of WooCommerce. It seems the behavior is happening due to a conflict with one of the plugins or your theme.

I recommend conducting a conflict test on your site as per instructions here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Do conduct the conflict test and let us know how it goes.

link does not work

@jhaustein
Could you try the one below:
https://woocommerce.com/document/how-to-test-for-conflicts/

ah – okay found it

### wp-core ###

version: 5.8.1
site_language: de_DE
user_language: de_DE
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 263
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /mnt/web103/d2/65/.../htdocs/ing-wwwe
wordpress_size: 53,15 MB (55734942 bytes)
uploads_path: /mnt/web103/d2/65/.../htdocs/ing-wwwe/wp-content/uploads
uploads_size: 1,43 GB (1535531014 bytes)
themes_path: /mnt/web103/d2/65/.../htdocs/ing-wwwe/wp-content/themes
themes_size: 40,43 MB (42393691 bytes)
plugins_path: /mnt/web103/d2/65/.../htdocs/ing-wwwe/wp-content/plugins
plugins_size: 116,21 MB (121858314 bytes)
database_size: 58,11 MB (60932096 bytes)
total_size: 1,69 GB (1816450057 bytes)

### wp-active-theme ###

name: Hestia (hestia)
version: 3.0.19
author: ThemeIsle
author_website: https://themeisle.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, title-tag, automatic-feed-links, custom-logo, html5, custom-header, customize-selective-refresh-widgets, custom-background, themeisle-demo-import, align-wide, header-footer-elementor, starter-content, editor-color-palette, menus, editor-style, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, widgets
theme_path: /mnt/web103/d2/65/.../htdocs/ing-.../wp-content/themes/hestia

### wp-themes-inactive (1) ###

Zakra: version: 1.5.3, author: ThemeGrill (latest version: 2.0.6)

### wp-plugins-active (6) ###

Cookiebot | GDPR/CCPA Compliant Cookie Consent and Control: version: 3.11.1, author: Cybot A/S
Envo Shop PRO: version: 1.3.0, author: EnvoThemes
Germanized for WooCommerce: version: 3.6.3, author: vendidero
Health Check & Troubleshooting: version: 1.4.5, author: The www.remarpro.com community
Product Visibility by User Role for WooCommerce: version: 1.7.3, author: WP Wham
WooCommerce: version: 5.8.0, author: Automattic

### wp-plugins-inactive (16) ###

Advanced Order Export For WooCommerce: version: 3.1.9, author: AlgolPlus
Akismet Anti-Spam: version: 4.2.1, author: Automattic
Facebook for WooCommerce: version: 2.6.7, author: Facebook
Google Ads & Marketing by Kliken: version: 1.0.7, author: Kliken
Hello Dolly: version: 1.7.2, author: Matt Mullenweg
Import and export users and customers: version: 1.18.4.4, author: codection
Mailchimp for WooCommerce: version: 2.5.3, author: Mailchimp
Maintenance: version: 4.03, author: WebFactory Ltd
Order / Coupon / Subscription Export Import Plugin for WooCommerce: version: 2.4.7, author: WebToffee
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): version: 2.1.2, author: WebToffee
WooCommerce Address Book: version: 1.7.5, author: Hall Internet Marketing
WooCommerce JTL-Connector: version: 1.29.0, author: JTL-Software GmbH
WordPress Users & WooCommerce Customers Import Export(BASIC): version: 2.2.1, author: WebToffee
WP All Import: version: 3.6.3, author: Soflyy
WP Bulk Delete: version: 1.2.2, author: Xylus Themes
WPForms Lite: version: 1.7.0, author: WPForms

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1692
imagemagick_version: ImageMagick 6.9.12-10 Q16 x86_64 2021-04-29 https://imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 4 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 192
	imagick::RESOURCETYPE_MAP: 4 GB
	imagick::RESOURCETYPE_MEMORY: 2 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP Linux localhost 3.10.0-1160.36.2.el7.x86_64 #1 SMP
httpd_software: Apache/2.4.51 (Unix)
php_version: 7.3.31 64bit
php_sapi: cgi-fcgi
max_input_variables: 4000
time_limit: 240
memory_limit: 256M
max_input_time: 60
upload_max_size: 64M
php_post_max_size: 76M
curl_version: 7.76.1 OpenSSL/1.1.1l
suhosin: false
imagick_availability: true
server-headers: 
	date: Sun, 07 Nov 2021 07:37:58 GMT
	server: Apache/2.4.51 (Unix)
	x-powered-by: PHP/7.3.31
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	link: <https://ing-nordwest.msh-textil.de/wp-json/>; rel="https://api.w.org/"
	content-type: text/html; charset=UTF-8
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.33-log
client_version: 5.6.45

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /mnt/web103/d2/65/.../htdocs/ing-.../wp-content
WP_PLUGIN_DIR: /mnt/web103/d2/65/.../htdocs/ing-.../wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

• This reply was modified 3 years ago by jhaustein.

have allready change the theme – deactivate all plugin – okay not woocommerce ?? – still the same prob

@jhaustein

Is the issue resolved now?

Otherwise, follow this guide: https://woocommerce.com/document/how-to-test-for-conflicts/#:~:text=to%20troubleshoot%20theme%20and%20plugin%20conflicts%3A ?

Hi @jhaustein

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.