Arrogant support

  • jezkerw

    (@jezkerw)


    11 months ago

    I’ve used Wpforo for a few years now and bought many of their addons. Unfortunately, there are often issues with the software, especially following updates. They often mess things up with the code and refuse to listen to members when they bring it up. It’s only after more members start complaining that they do something.

    Support is very arrogant. Even if you report known issues, they just blatantly refuse to look deeper into it. They will just shrug you off like “no one else has reported it and we don’t see the issue”.

    The forum software is ok, but it’s bloated and the design is a bit strange. The refuse to make it look more like traditional forums (phpbb, Invisionboard) which is just strange to me. You might as well just install one of those forums on a subdomain and then connect the logins between forum and website.

    But yeah, the support is what I find to be the worst. Far too arrogant.

Viewing 1 replies (of 1 total)
  • Plugin Author gVectors Team

    (@gvectors-team)

    Dear @jezkerw,

    Thank you for taking the time to share your feedback about wpForo and your experience with our plugin and support. We’re genuinely sorry to hear that you’ve encountered difficulties and frustrations with our software and support, and we appreciate the opportunity to address your concerns.

    While we take all feedback seriously, we’d like to kindly encourage you to take a moment to explore other reviews from our community. You’ll find that hundreds of users have had a positive experience with our support and have praised its excellence.

    We’d like to express our gratitude for your continued usage and investment in wpForo and its add-ons over the years. Your loyalty means a lot to us, and we value your input as it helps us improve our product and services.

    We’re concerned to learn about the issues you’ve faced, particularly following updates. We take these matters seriously and want to assure you that we are committed to enhancing the user experience. We apologize if it seemed like we were not responsive to your reports or concerns in the past. This is certainly not the level of service we aim to provide.

    To better assist you and to understand the specific problems you’ve encountered, we kindly ask if you could provide more details or examples of the issues you’ve faced. This information will be invaluable in helping us identify and address any existing problems and ensure a smoother experience for all users.

    Regarding the design and functionality of wpForo, we understand that different users have different preferences. While we have our own design philosophy, we also appreciate the feedback from our users who may desire a more traditional forum look. The reason why we ask do not use the old theme is the number of feature it supports. The new theme supports all new features, but the old one doesn’t. We continuously evaluate these suggestions as we work on improving our product. Currently there are four forum layouts that you can choose from.

    We sincerely apologize if our support team has ever come across as arrogant. This is not the level of service we intend to provide, and we will take your feedback seriously to ensure we maintain a more helpful and respectful approach in assisting our users.

    Once again, thank you for your feedback, and we genuinely appreciate your continued support. We hope that you’ll give us another opportunity to address your concerns and provide you with a better experience in the future. Please feel free to reach out to us with more information about the issues you’ve encountered so that we can work towards resolving them promptly.

Viewing 1 replies (of 1 total)
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