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Resolved anaicarretero
(@anaicarretero)

3 years, 6 months ago

Hi, when I send the order email confirmation to the customer I can see the delivery hour correctly, but the date has a mistake. Instead of the day appear :Array
Could you help me please? Thanks!

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author tychesoftwares
(@tychesoftwares)

3 years, 6 months ago

Hi @anaicarretero,

Could you please show me the setup through the screenshots so that I can try to replicate the issue at our end?

Thread Starter anaicarretero
(@anaicarretero)

3 years, 6 months ago

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-12-a-las-16.38.04.png

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-12-a-las-16.49.47.png

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-12-a-las-16.50.21.png

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-12-a-las-16.50.31.png

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-12-a-las-16.50.47.png

I don’t know how can I send you a screenshot, it’s ok something like this?
Thanks for your help.

Plugin Author tychesoftwares
(@tychesoftwares)

3 years, 6 months ago

Hi @anaicarretero,

Thank you so much for sharing the screenshots.

I’m also able to replicate this with the same setup of your site. I’ve escalated this bug to our team so that they will surely fix it.

This issue is coming because the delivery date field label is blank. Until the issue has been resolved, could you please set it to “Delivery Date” on your site? Here is the screenshot for your reference: https://prnt.sc/1s9jsxf

Thread Starter anaicarretero
(@anaicarretero)

3 years, 6 months ago

Hello again and thanks for your help. When I fix the problem with your solution I create a new mistake. Now, in my checkout page I see the label text and the first date available superpose and it looks badly. What can I do?
Thanks again, I hope won’t disturbe you more.

https://obradorlanena.com/wp-content/uploads/2021/09/Captura-de-pantalla-2021-09-15-a-las-11.17.45.png

Plugin Author tychesoftwares
(@tychesoftwares)

3 years, 6 months ago

Hi @anaicarretero,

I think it might have happened due to the theme of your site. Could you share your website URL so that I can ask our developer if it can be solved through CSS?

Thread Starter anaicarretero
(@anaicarretero)

3 years, 6 months ago

Thanks a lot for your time, you are really nice!
The site is in construction yet. I can send you the access, but I need an email address.

Thanks again!

Thread Starter anaicarretero
(@anaicarretero)

3 years, 6 months ago

Hi again! Sorry for the delay, now I see everything ok. It seams that was a problem from the admin. When I see the open site Everything looks great!

Thanks! I don’t disturbe more!

Plugin Author tychesoftwares
(@tychesoftwares)

3 years, 6 months ago

Hi @anaicarretero,

Glad to know that everything is working fine now. We’re here to help you always. Contact me if you need any further help.

And yes, feel free to leave a review here for our service. That would be helpful to me.

Viewing 8 replies - 1 through 8 (of 8 total)

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