Are you okay?

Unbelievable that it has been 2 weeks but THIS PLUGIN STILL WON’T SHOW THE INSTAGRAM ACCOUNTS/PAGES LINKED TO AN ACCOUNT normally!!! and now the latest update (few hrs back) doesn’t even let you publish catalog changes it forces you for the new connection step which is as broken as it is now as it was 2 weeks back!

Bad plugin forever

Hi @cross1604,

Thanks for raising a support request about the ongoing issues, I’d be happy to look into this further for you.

We were informed that Facebook released a fix for the connection issues that were seen immediately after the new plugin version release, and a few of the merchants who tested after this were able to connect without a problem! So I am sorry that the issue hasn’t solved the problem for your store too. I’d be happy to gather some additional data to relay back to the Facebook team for them to confirm.

Could you share some details about what you see when you try to connect now? It sounds like you are still seeing the “Oops!” error screen that was happening previously. Any screenshots, or replication steps you can share with me here would be a great help.

@ragzyb I’m not sure if what you’re describing is the same issue as the original poster here. It sounds like you have been able to connect and are experiencing issues connecting your Instagram account from within business manager, is that right? If so, I would suggest to create a new topic so that we can focus on that problem for you and see what we can suggest. The plugin’s main purpose is to sync products from your WooCommerce store to your Facebook catalog, and install the chat and pixel tracking too. Connecting and linking Instagram accounts is handled by Facebook and so it might be worth reaching out to them directly. We’d be happy to take a look though to see if there is anything we can suggest, or advise on what information to gather before you do contact them!

@hiuwailin2 I’m very sorry that we did not meet your expectations here too. We’re constantly looking to improve upon the plugin and using the very latest Facebook API to bring back our improved product syncing, catalog visibility, and Server to Server event tracking, was a way to do that. Unfortunately, this did come with some connection issues that were account-specific that weren’t seen during testing. If you’d like to raise a new topic to request support for what you’re currently seeing, we’d be happy to take a closer look.

I look forward to hearing back from you @cross1604! Could you let me know when you have a moment to share some extra information?

Cheers,

Simon.

No problems!I have already submitted all screenshots directly to Facebook technical support. All I got back was “try reinstalling”. It does not help! I can send all the screenshots to you too. Tell me how to do it, because here I don’t see the “attach file” option

Hey @cross1604,

I’m sorry to hear that! Which URL did you use to request support? Was it the Facebook Concierge support through business manager?

Unfortunately the WordPress forums don’t allow for attachments. I would suggest using a screenshot sharing site such as imgur.com or snipboard.io.

Alternatively, if you’d like to provide this in private, then you may reach out to us via our support form where we can reply back via email to receive the attached images. Please mention your WordPress username, or this topic URL so I can keep an eye out! ??

Cheers!

Simon.

Sent to your support service indicating the URL of this topic on the WordPress website

Hey @cross1604,

Awesome! Thanks so much for doing that. I’ve just replied back to the email now if you could send over the screenshots and we can troubleshoot it further for you.

Cheers,

Simon.

Hey @cross1604,

It looks like my colleague is helping you directly through email so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??