Are there any plans to make Agents able to handle tickets from the front end

  • In many ways, being able to keep people at the front end of a website makes for a smoother experience.

    This includes people acting as agents for tickets.

    So I was wondering if that was being considered as a feature?

    Thanks,
    Norman

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  • Hi Norman,

    Currently, it is not possible to manage agent’s tickets from the front end. But, if you want to give your agents a limited access, we have a workaround for this.

    You can create a WordPress account with Contributor user role for your agent (this is because the contributor has very limited access, by default). Next, add a new WSDesk agent profile for the newly created contributor in the WSDesk Agents dashboard. You can then assign rights like replying, deleting or managing the tickets as per your requirement. The agent will only be able to access your dashboard based on the restriction imposed.

    Regards,
    Team WSDesk

Viewing 1 replies (of 1 total)
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