• Resolved cdgeog

    (@cdgeog)


    For some reason I can’t access the support for Site Accelerator even though I have the professional level of JetPack via my hosting so I am posting this question here.

    I noticed on the info page for Site Accelerator (https://jetpack.com/support/site-accelerator/) it says the “currently the images are cached “forever””. If I delete an image from my WordPress site, will it delete the cache of the image from where it’s hosted (e.g. https://i2.wp.com/)? If not, how do I get older images I don’t want deleted if the support page won’t recognize my logged into account as being Pro?

    TIA

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  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    If I delete an image from my WordPress site, will it delete the cache of the image from where it’s hosted

    The cached copy of your image is not deleted on our end, no. But as it’s still the original media file URL for the image that gets embedded into your site content, if that image is deleted it will no longer load for visitors on your site.

    If not, how do I get older images I don’t want deleted

    I don’t understand what you’re asking here. Do you mean deleting images from the cache itself?

    We can do that, but will need the URL of every individual image you want to remove from the cache. We also cannot do that via the forums, so you’ll need to contact our support team using this link.

Viewing 1 replies (of 1 total)
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