Arbitrary object sync

  • Resolved katjavolker

    (@katjavolker)


    3 years, 1 month ago

    Hey again Jonathan.

    I was wondering if you could provide a clue on what is happening with our sync.
    We have several custom fields in Salesforce which are mapped to custom fields in WordPress. Most of the time the sync is working as expected oter times it does not.

    The object gets synced to WordPress products (one way only). Things should automatically get updated on our website when any change happens for the provided fields set up in the field-map.

    Often we have to update quite a bunch of rentals and I thought that this might slow the sync process which would be obvious. But some of the items never make it to the backend, or if already existing, won’t get updated.

    Do you know what I could do to make the sync more reliable? Customer service needs to be able to trust that their updates are reflected on our website without them having to check it after each action they did in SF.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jonathan Stegall

    (@jonathanstegall)

    I don’t think I can speak to that. I would suggest turning on debug mode and checking to see what kind of log entries it creates.

    Thread Starter katjavolker

    (@katjavolker)

    I have turned on the log settings for errors. Should I choose to log all triggers or just salesforce related? Or do you mean turning on the debug mode as well?

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    I think that depends on what you need to learn. I think I would suggest that you turn on debug mode because it sounds like you want to know exactly what the plugin is doing, and that is really the only way to learn that. It will log things like when it’s checking for updated data, the SOQL query that it’s sending to Salesforce each time (so you could run the query in the Salesforce developer console, for example) and it will log when it does things with any Salesforce records that it finds.

    I think it’s fine to choose all of the Salesforce triggers unless you’re also pushing data from WordPress to Salesforce, but your question to me suggests that you should try debug mode in addition to that.

    Thread Starter katjavolker

    (@katjavolker)

    Thank you Jonathan, I will try that. Though, the debug mode is not recommended for production. I do have a staging site but I don’t think it will help me a lot as the callback URL is different.

    Would I be able to enable debug just for a little while without crashing the server?

    Plugin Author Jonathan Stegall

    (@jonathanstegall)

    Well, it’s certainly true that I don’t recommend using it in production. That’s because it can create a lot of log entries if your site is dealing with a lot of Salesforce records, and combined with the site traffic, if there’s a lot of normal traffic, that can be a load on your server’s resources. But again that depends on how much traffic there is and how much Salesforce data there is and how much capacity your server has, and I wouldn’t try to speak to any of that.

    So I do think you can try it in staging, but I don’t think that will give you the information you really need here, so I do think you can turn it on in production for a little while and then turn it off.

    Thread Starter katjavolker

    (@katjavolker)

    Great, thanks for your input. I might try it over night then.

Viewing 6 replies - 1 through 6 (of 6 total)
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