AR models stop rendering

  • Resolved zodiacgroup

    (@zodiacgroup)


    1 year, 5 months ago

    Hi there,

    I’ve been using this plugin for a little while. I’ve successfully uploaded models, added their shortcode to an Elementor page; everything has worked fine.

    Thing is, every now and then, the models will just “disappear”. No edits/changes have been made to the site whatsoever. I will just visit my site, and they will be gone.

    I started investigating by looking at the posts for each model. I go to the edit page and I see the preview render is even gone. “View model post” also shows a canvas with no object rendered.

    The first time this happened, I fixed it by making brand new AR model posts and reuploading the model files. Worked fine. Then a few days later, the same thing happened to those posts. (Note that reuploading the files to the post does not work. I have to create a brand new AR model post to successfully see the rendered models.)

    Any help with this would be appreciated.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author webandprint

    (@webandprint)

    Thank you for your message. I am sorry you are having troubles with your models rendering. I have not come across the issue you are describing. Can you please check the following:
    1. Are you using the latest version of the AR plugin?
    2. When the models are not rendering, are there any errors appearing in the console if you open your browser inspector?
    3. If you inspect the page code when the models are not rendering is the javascript file model-viewer.min.js being loaded?
    4. Can you try disabling any caching, minifying plugins you may have running and see if that solves the issue?

    If none of this helps, can you please send me a link to a post where the model is not rendering and I will inspect the code.
    Kind Regards,
    Nick

    Thread Starter zodiacgroup

    (@zodiacgroup)

    Thank you for your response. Let’s go through your list.

    1. I am using the latest version of AR plugin.
    2. Yes, there are errors in the console:
    – Uncaught SyntaxError: Identifier ‘modelViewerTransform’ has already been declared (at (index):1064:25)
    – Error: fetch for “https://test.zodiac.tech/earth/%5Bobject%20Object%5D” responded with 404:
    at model-viewer.js:34232:12
    3. model-viewer.js is loaded on the page
    4. I do have LiteSpeed cache running on our server. Ideally, I would like to keep that on. Perhaps we can investigate the above errors first?

    Plugin Author webandprint

    (@webandprint)

    Can you please uninstall the plugin and then reinstall it from this link which has the latest code which fix the modelViewerTransform error – https://augmentedrealityplugins.com/plugins/ar-for-wordpress.zip

    Can you please also send me a link to the page on your site with the model so I can inspect the code?

    Thread Starter zodiacgroup

    (@zodiacgroup)

    I installed the plugin you gave me, but there does not seem to be a complete fix. I notice that the models will now render on their edit pages. However, they still do not render on the front end.
    Here is an example page: https://test.zodiac.tech/earth/

    Plugin Author webandprint

    (@webandprint)

    The fact the model renders in the admin section and not in the front end indicates there maybe a conflict between one of your other plugins or your theme and the AR plugin. I can see in the page code you have a VR plugin running and also some minifying plugins or settings turned on. Can you please try putting the model shortcode on a page with no other elements and if that doesn’t work try disabling some of your other plugins and turn off any javascript minifying settings and see if that solves the issue.

    Thread Starter zodiacgroup

    (@zodiacgroup)

    I’ve turned off the VR plugin, checked for any minifying/caching plugins (there were none), turned off LiteSpeed Cache server wide, and then put the shortcode on a blank WP (non-Elementor) page. None of the above seems to have helped.

    The following error still persists:
    Error: fetch for “https://test.zodiac.tech/earth/%5Bobject%20Object%5D” responded with 404:

    Plugin Author webandprint

    (@webandprint)

    Would it be possible to gain a temporary admin login to the site so we can further investigate? you can email the credentials to [email protected]

    Thread Starter zodiacgroup

    (@zodiacgroup)

    Certainly. I have created a clone of the site and added you as a WordPress admin.

    Plugin Author webandprint

    (@webandprint)

    Thank you. I believe I have found the issue. There appears to be a conflict with the ICDSoft Reseller plugin. When I deactivated that plugin and cleared the Litespeed cache the problem appears to be resolved. Can you please test this on your live site confirm if it works as expected.

    Thread Starter zodiacgroup

    (@zodiacgroup)

    That seems to have worked, thank you.

    Plugin Author webandprint

    (@webandprint)

    Great! Glad we got it sorted.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘AR models stop rendering’ is closed to new replies.