approved email not arriving

I *think* it’s not set up to email the user at the moment, but is for the administrators, so a case of non-existing functionality rather than broken.

well I always figured I was doing something wrong!

On the settings page the ‘Send email when submissions/nominations are received:’ is enabled.

I also checked the user – and it says ‘Email Preference Enable BadgeOS Email Notifications’ is checked

Where else do I enable it please?

Well, let me ask this, as I’m not quite sure what you mean. What do you mean when you say “submit a badge” ? Is this a submission based achievement that you’re working with where they submit proof of eligibility for it?

If indeed I’m right and the setting isn’t available for emailing the user about the action in question, then it’s not a case of something to enable/disable in the settings somewhere, it’d need to actually be set up at the code level.

thanks again.

What i mean is we have a series of 9 tasks. When they fulfill one they press the submit button – which is then auto accepted.

As admin I get an email. They don’t. I suppose what we really want it that the badge is emailed to them.

(The other thing is that our credly connection seems to have stopped working – badges aren’t being sent to the accounts as they get them. And notice is not arriving in our account either – do you think this is a credly issue. We’d be happy to pay for some support – just want to get things working properly as we ahve spent a lot on design https://www.spacetoearthchallenge.org.uk/your-own-space-tri/)

I’ll grep my head through the code to see if I can determine anything. If people are getting emails in general, then we know it’s likely not a wp_mail() issue, and just what conditions invoke that functionality.

Thank you for your patience here.

Looking things over, there’s only 1 place that we use the wp_mail function in the core BadgeOS plugin. This is located in the submission-actions.php file, and it only occurs if we have emails to send, there is a subject to send with, there is a message to send with, and if we’re allowed to notify the user. This occurs only when we’re setting/updating the submission or nomination status.

There is a catch point where if we do not have an achievement ID or user data, we wreturn early, and it happens before the emailing attempt occurs.

The biggest question at the moment is how far is it getting in your case, and what data does it have at that point that we believe it should, and it actually has.