• Resolved 4090

    (@4090-1)


    The website showing has been restored from backup (website and database).

    The problem is that when I updated Appointment/Appointment Blue and added Companion, the home page including the home page for Spanish and French turned into a compilation of all posts for the language in question. Also, a number of issues, including the sliders on the three home pages (one for each language) were lost, the functions.php did not seem to be running any more as Contact form was loaded on all posts/pages instead of those specified per functions.php. Also, the business name started appearing where it had not previously.

    I have had to restore to keep the site looking professional.

    Is there any way that I can keep running Appointment Blue (latest versions) and still have the functionality that I had before.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter 4090

    (@4090-1)

    The main difference between this site and others I use with Appointment Blue is that this one uses Polylang plugin.

    Hi
    Thanks for contacting to us.
    Let take step by step process. Let me clear your query.
    Are you want multilingual home page section slider, service, and call to action sections.
    If Yes lets take step by process.
    What issue are you getting with the slider section? Kindly add slider posts in all languages. And check slider section is multilingual or not.

    Thanks

    Thread Starter 4090

    (@4090-1)

    I want the site to look exactly the same as it is showing at the moment. Yes. Slider on the three home pages (one for each language).

    There were other issues as well. Functions.php instructions no longer working. Also, menus not functioning correctly afterwards. Not sure what else was not working after update.

    I want all the same functionality as it shows at the moment.

    I note that on another site, I also use Appointment Blue (https://www.personalisedluggagetags.com.au) the fonts were no longer working correctly after the update and this site has had to be restored from backup as well.

    Thanks
    Bruce

    Hi
    Never bundle multiple queries in single thread bz it creates complexity to handle better support queries.
    To make slider multilingual add each post in Spanish and French language also.
    For your other issue, create a new ticket for each issue. SO that we can assist you better.

    Thanks

    Thread Starter 4090

    (@4090-1)

    There is no post for the home page nor the home page in Spanish nor French. These are translated pages with exactly the same as the home page but use translations. They use the same slider with translations.

    None of the home pages are working correctly after update. Instead they create a list of the complete entries for all posts in the particular language.

    It would create a lot more work to have separate pages for each and would not serve any purpose.

    I am unable and unwilling to update the Appointment version without a complete solution to the problem.

    I need a solution to update that allows the website to look exactly the same after (ie professional) as it looks now. is this not unreasonable???

    Alternatively, if this is not possible, please let me know and I will need to start looking for an alternative which would be unfortunate as I have spent a great deal on making this one work which to date has been very good.

    Thanks/Regards
    Bruce

    Hi
    Pls send me your admin detail at my email address
    akhlesh[dot]nagar04[at]gmail[dot]com
    So that we can check whats going wrong with your end.

    Thanks
    Akhilesh

    Thread Starter 4090

    (@4090-1)

    I have given admin access.

    I will delete this access in 24 hours unless you tell me what to do earlier.

    I will need to know what I need to do.

    Please ensure that you tell me what I need to do. Alternatively, let me know all files that have been altered as I will restore all other files and database and check through changes so that I understand them.

    Hi
    I didn’t get your mail till now.
    Pls send me your admin detail.

    Thanks

    Thread Starter 4090

    (@4090-1)

    Please confirm that you have received admin details.

    Hi
    Didn’t receive your mail.
    Pls give me your email id , I will email you from my id.

    Thanks

    Thread Starter 4090

    (@4090-1)

    Bruce[dot]josephs[at]the[dash]josephs[dot]com

    Hi
    Yesterday i have sent email you , did you receive ?

    Thanks

    Thread Starter 4090

    (@4090-1)

    I have sent and responded to your email. Has the email been sent to your junk email?

    Hi
    Yes I got your detail in spam email category.

    Thanks

    Thread Starter 4090

    (@4090-1)

    The user and password I gave you should work now. Have had trouble sending emails.

Viewing 15 replies - 1 through 15 (of 17 total)
  • The topic ‘Appointment Blue not working after update’ is closed to new replies.