Applying a discount coupon causes RRP not to show on Archives

  • Andrew Comb

    (@tecazwebdev)


    3 months ago

    I’m not sure when this started, but it seems that when there is a discount based on a coupon, using the “Add products to cart at normal cost and show discount as coupon” Tickbox, then the markthrough price does not show, but only on archive pages. This is new behavior. Maybe a bug was fixed, and I am supposed to use a setting to show the correct RRP/Sale Price in the archive page.

    If I disable the plugin/disable the discount rule, then the RRP strike through price appears again.

    Is this a settings page change, or a bug?

    This issue is only affecting the archives (Tags, taxonomies etc) and works as normal in the product template.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author algol.plus

    (@algolplus)

    hello

    Please open >Pricing Rules>Settings>Product Price.
    is option “Show unmodified price if product discounts added as coupon” OFF?

    Do you see section >Pricing Rules>Settings>Category ?
    if Yes – you try use these settings https://snipboard.io/2JtjOu.jpg

    Thread Starter Andrew Comb

    (@tecazwebdev)

    Ahh that second setting is in the pro version, it’s flipped to being off, instead of on, for default behavior.

    Plugin Author algol.plus

    (@algolplus)

    Have you solved the problem ?

    Thread Starter Andrew Comb

    (@tecazwebdev)

    Ahh the show unmodified price tick box fixed the issue! Phew!

    Plugin Author algol.plus

    (@algolplus)

    ok, got it

    Thread Starter Andrew Comb

    (@tecazwebdev)

    OK, I have to re-open this problem, it is not solved, unfortunately.

    Regarding “Show unmodified price if product discounts added as coupon”

    If it is turned on, the sale price without coupon discount shows, on archive pages

    If it is turned off, it shows the sale price with a strike through, and the sale-coupon price in price.

    Neither of these is what the software did before: It used to show the standard price with the strike through, the sale price in the price (as is normal in WooCommerce) and the coupon only showed in basket/checkout.

    On one of our sites, this fixes the issue, because we do not have a site-wide coupon, but on our other site The one linked above, we have a site-wide coupon. It’s really odd, because it never used to do this. It’s only happening on archive pages, not anywhere else. If I had the skill, I’d simply disable the plugin on archives, but I do not.

    Plugin Support thisisirene

    (@thisisirene)

    Good day, @tecazwebdev!

    Have you updated our plugin? We have fixed the “Show unmodified price if product discounts added as coupon” functionality, maybe, if you update our plugin, the issue will be gone.

    Thread Starter Andrew Comb

    (@tecazwebdev)

    I’m on Version 4.8.3, which is the current version, as far as i can tell. I tried a rollback, to the previous version, but this did not resolve it

    Plugin Support thisisirene

    (@thisisirene)

    @tecazwebdev do you have updated the WooCommerce plugin too?

    Could you, please, add the products with the rule and the coupon to the cart and visit Pricing rules>Tools>System report>Get system report and send it to us as a new ticket?

    Thread Starter Andrew Comb

    (@tecazwebdev)

    I will get this to you tomorrow, thanks for your swift response.

Viewing 10 replies - 1 through 10 (of 10 total)
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