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Resolved judyangel
(@judyangel)

3 years, 1 month ago

Hi,

I’m using the WooCommerce Payments plugin.

GooglePay
When I try to checkout and pay using GooglePay, I get this following 2 errors:
– Error 1 (in the popup box) = “There was an error processing your order.”
– Error 2 (on the checkout page) = “The Payment Request button is not supported in Australia because some required fields couldn’t be verified. Please proceed to the checkout page and try again. Billing Street address is a required field. Billing Suburb is a required field. Billing State is a required field. Billing Postcode is a required field.”

ApplePay
When I try to checkout and pay using ApplePay on my iPhone, the payment using my credit card pops up and dissappears immediately and does not process any payment. The it keeps me on the checkout page.

Hoping someone can help me with getting GooglePay and ApplePay working.

Kind regards,
Linnie

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support 3 Sons Development – a11n
(@3sonsdevelopment)

3 years ago

Hi @judyangel,

Could I get you to open up a support ticket at WooCommerce.com about this? We may need to log into the site to get to the bottom of why this isn’t working.

https://woocommerce.com/my-account/create-a-ticket/

Thanks!

Thread Starter judyangel
(@judyangel)

3 years ago

Thank you, I’ll submit a ticket.

Plugin Support Chris Moreira – a11n
(@chrism245)

3 years ago

Glad to hear that.

I’ll mark this thread as resolved now. We will check this closely by ticket.
jeddey
(@jeddey)

3 years ago
Can you please provide details about the solution of this issue ?
im facing the same problem
- This reply was modified 3 years ago by jeddey.
Plugin Support nathvi V. a11n
(@nathvi)

3 years ago

Hello @jeddey

Please open a new thread with the details of the problem, include your System Status Report and we’ll continue from there.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
nicetig
(@nicetig)

2 years, 11 months ago
Hi @judyangel,

Were you able to resolve it and would you mind sharing the fix for it as i am facing the same issue?

Thanks in advance.
- This reply was modified 2 years, 11 months ago by nicetig.
Plugin Support Joash
(@joashrajin)

2 years, 11 months ago

Hi @nicetig ??

Please note that this topic has been marked as resolved.

If you’re facing the same issue, it would be best to create a ticket with us directly via https://woocommerce.com/my-account/create-a-ticket/

Thanks!