• Resolved uniquegrouplimited

    (@uniquegrouplimited)


    Hi, I have enabled Apply pay, input the right api keys and input the authorize the domain in Stripe backend….However, we are still facing Payment Not Complete Error…
    Shall you check about it and how we can fix this ?

    Thanks & Regards,
    Andrew

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter uniquegrouplimited

    (@uniquegrouplimited)

    Hi, anyone reply my problem ??

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi Andrew,

    Thanks for reaching out, and I’m sorry to hear of the troubles with Apple Pay.

    Do you happen to have logging enabled? If so, can you check for any clues or information standing out in the logs? If you don’t have logging ticked, can you enable it and place a test order so we can gather some more information?

    I’ve also seen this error pop up when there’s a conflict on the site. If you happen to have staging set up, I would recommend testing there with just WooCommerce, Storefront theme, and Stripe active to see if you get the same results.

    Here’s more information on testing for conflicts: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Thread Starter uniquegrouplimited

    (@uniquegrouplimited)

    Hi, I found the conflict between your plugin and Woocommerce. The apple pay is not worked if billing state is enable in billing form.

    Hope you check about this.

    Thanks & Regards,
    Andrew

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @uniquegrouplimited,

    Cross testing for us today on my installs initially I’m not seeing any conflict with WooCommerce and Stripes Apple pay integration if the customer is from a country like the USA which has a state.

    Can you describe in detail including a step by step overview of how to replicate the behaviour which you’re experiencing? This will allow us to take a closer look at this on our test sites to make sure we’re testing in the correct manner for you.

    Thanks

    Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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