• Resolved shanacreative

    (@shanacreative)


    hi there does anyone know why my Google pay wouldn’t be working? Its ticked in woocommerce payments.

    A Customer tried purchasing today via Google pay and when the customer approved it, it just remained the same screen.

    below is the status report:

    System Status Report

    ### WordPress Environment ###
    
    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.1.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.6.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.2.1
    OpenSSL/3.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 8.0.36-28
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    [REDACTED]
    
    ### Post Type Counts ###
    
    attachment: 261
    custom_css: 2
    e-landing-page: 1
    elementor_library: 32
    elementor_snippet: 1
    jet-engine: 3
    jet-menu: 1
    jet-smart-filters: 3
    jet-theme-core: 1
    jet-woo-builder: 11
    nav_menu_item: 24
    page: 25
    post: 6
    product: 44
    product_variation: 134
    revision: 336
    shop_coupon: 2
    shop_order: 43
    shot-of-the-day: 3
    wcs_ruleset: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (34) ###
    
    ManageWP - Worker: by GoDaddy – 4.9.20
    Code Snippets: by Code Snippets Pro – 3.6.5.1
    Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.2.0
    Crocoblock Wizard: by Crocoblock – 1.2.8
    Duplicate Page: by mndpsingh287 – 4.5.3
    Elementor Pro: by Elementor.com – 3.23.1
    Elementor: by Elementor.com – 3.23.2
    Facebook for WooCommerce: by Facebook – 3.2.6
    JetBlocks For Elementor: by Crocoblock – 1.3.12
    JetBlog For Elementor: by Crocoblock – 2.3.7.1
    JetElements For Elementor: by Crocoblock – 2.6.18
    JetEngine - Custom visibility conditions: by Crocoblock – 1.1.2
    JetEngine Post Expiration Period Module: by Crocoblock – 1.1.2
    JetEngine: by Crocoblock – 3.5.2
    JetMenu: by Crocoblock – 2.4.4
    JetPopup: by Crocoblock – 2.0.5
    JetSearch: by Crocoblock – 3.5.0
    JetSmartFilters: by Crocoblock – 3.5.2
    JetTabs For Elementor: by Crocoblock – 2.2.3
    JetThemeCore: by Crocoblock – 2.2.1
    JetTricks: by Crocoblock – 1.4.9
    JetWooBuilder For Elementor: by Crocoblock – 2.1.13
    JetProductGallery: by Crocoblock – 2.1.16
    JetWidgets for Elementor and WooCommerce: by Crocoblock – 1.1.8
    Mailchimp for WooCommerce: by Mailchimp – 4.2.1
    Speed Optimizer: by SiteGround – 7.6.3
    Security Optimizer: by SiteGround – 1.5.2
    Variation Price Display Range for WooCommerce: by WPXtension – 1.3.13
    White Label CMS: by www.videousermanuals.com – 2.7.4
    WooPayments: by WooCommerce – 7.9.2 (update to version 8.0.2 is available)
    WooCommerce PayPal Payments: by WooCommerce – 2.8.2 (update to version 2.8.3 is available)
    WooCommerce: by Automattic – 9.1.2 (update to version 9.1.4 is available)
    Yoast SEO: by Team Yoast – 23.1
    YITH WooCommerce Subscription: by YITH – 3.8.0
    
    ### Inactive Plugins (4) ###
    
    Advanced Free - Flat shipping WooCommerce: by PI Websolution – 1.6.4.39
    Country Based Restrictions for WooCommerce: by zorem – 3.6.5
    Smash Balloon Instagram Feed: by Smash Balloon – 6.4.3
    WooCommerce Legacy REST API: by WooCommerce – 1.0.4
    
    ### Dropin Plugins () ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    ManageWP - Worker Loader: by GoDaddy – 1.0.0
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 98 KB
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Basket: #6 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout: #7 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account: #1921 - /my-account/
    Terms and conditions: #1577 - /terms-conditions/
    
    ### Theme ###
    
    Name: Raw Dublin Child
    Version: (update to version 0 is available)
    Author URL: https://www.shanacreative.ie
    Child Theme: ?
    Parent Theme Name: Raw Dublin
    Parent Theme Version: – 0 is available
    Parent Theme Author URL: https://www.shanacreative.ie
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart-empty.php
    /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/cart/cart.php
    /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/form-checkout.php
    /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/checkout/thankyou.php
    /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/form-login.php
    /home/customer/www/rawdublin.ie/public_html/wp-content/plugins/jet-woo-builder/templates/woocommerce/myaccount/my-account.php
    
    
    ### WooPayments ###
    
    Version: 7.9.2
    Connected to WPCOM: Yes
    WPCOM Blog ID: 221410301
    Account ID: acct_1NVJCPFsIxuLIcBT
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: card,klarna
    WooPay: Not eligible
    Apple Pay / Google Pay: Disabled
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Enabled
    Documents: Enabled
    Logging: Disabled
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: IE
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store
    
    Disabled Features: experimental-blocks
    minified-js
    pattern-toolkit-full-composability
    product-pre-publish-modal
    printful
    settings
    async-product-editor-category-field
    product-editor-template-system
    
    Daily Cron: ? Next scheduled: 2024-08-19 10:18:01 +01:00
    Options: ?
    Notes: 141
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Canceled: 10
    Oldest: 2024-08-11 15:06:08 +0100
    Newest: 2024-08-18 15:17:29 +0100
    
    Complete: 1,247
    Oldest: 2024-07-18 16:58:56 +0100
    Newest: 2024-08-18 16:20:40 +0100
    
    Failed: 16
    Oldest: 2023-06-06 17:28:02 +0100
    Newest: 2024-05-01 00:15:52 +0100
    
    Pending: 2
    Oldest: 2024-08-19 04:01:40 +0100
    Newest: 2024-08-19 04:01:40 +0100
    
    
    ### Status report information ###
    
    Generated at: 2024-08-18 16:50:53 +01:00
Viewing 2 replies - 1 through 2 (of 2 total)
  • I got that before. Its because you didn’t finish setting it up. Go on https://pay.google.com/business/console/ set it up > google pay api > integration with your website – use gateway integration type > wait to be approved and try a test purchase for like £0.50.

    Make sure to write your web address right (don’t capitalise, don’t include www if your website doesn’t have it), their button can’t be smaller than your website’s buttons. Or it won’t work!

    • This reply was modified 3 months, 1 week ago by annaise.
    • This reply was modified 3 months, 1 week ago by annaise.
    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @shanacreative,

    Thanks for reaching out.

    I understand you’re facing an issue with WooPayments not displaying Apple Pay. For clarification, this forum only focuses on issues related to the core WooCommerce plugin.

    For assistance with issues related to WooPayments, please create a new topic here.

    Looking forward to assisting you further from there.

Viewing 2 replies - 1 through 2 (of 2 total)
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