Apple pay not working

Hi @annaise

Can you enable test mode so your site can be tested?

Kind Regards

I’ve enabled it

Hi @annaise,

Your site is back in live mode so I was unable to test a payment all the way. Do you have a staging site where your you can enable test mode?

Kind Regards

I don’t have a staging site at the moement (deleted after every update..) but its back on test mode so it should be possible to test now! Sorry about that

Hi @annaise

The issue is your server is failing the payment request with the following error:

{
    "code": "rest_invalid_param",
    "message": "Invalid parameter(s): billing_address",
    "data": {
        "status": 400,
        "params": {
            "billing_address": "The provided state (TX) is not valid. Must be one of: DE-BW, DE-BY, DE-BE, DE-BB, DE-HB, DE-HH, DE-HE, DE-MV, DE-NI, DE-NW, DE-RP, DE-SL, DE-SN, DE-ST, DE-SH, DE-TH"
        },
        "details": {
            "billing_address": {
                "code": "invalid_state",
                "message": "The provided state (TX) is not valid. Must be one of: DE-BW, DE-BY, DE-BE, DE-BB, DE-HB, DE-HH, DE-HE, DE-MV, DE-NI, DE-NW, DE-RP, DE-SL, DE-SN, DE-ST, DE-SH, DE-TH",
                "data": null
            }
        }
    }
}

It seems like what is happening is the WooCommerce cart block is merging the provided address with the default address, resulting in the billing state being included in the request.

We’ll see if we can recreate on our development site.

Kind Regards

I am also seeing the following error coming from WooCommerce:

{
    "code": "woocommerce_rest_invalid_address_country",
    "message": "Sorry, we do not allow orders from the provided country (DE)",
    "data": {
        "allowed_countries": [
            "AU",
            "CA",
            "NZ",
            "GB",
            "US"
        ],
        "status": 400
    }
}

Germany was used as the billing address. These aren’t errors that are being caused by the Stripe plugin. Within the WooCommerce settings you can configure which countries you accept orders from.

Kind Regards

• This reply was modified 10 months, 3 weeks ago by Payment Plugins.

I’ve added it to list of countries that can be used as billing address. That should fix that error. Were you able to recreate it?

I’ve added it to list of countries that can be used as billing address.

That seems to have resolved the issue.

Were you able to recreate it?

Not on our development site. But your update of the settings seems to have resolved the issue.

Kind Regards

For some reason it is still unresolved on my end. Going through the Apple Pay pop-up just fills in the shipping information and the button greys out. It doesn’t go to order received page and no order is created.

Are you selecting Apple Pay and it just goes straight to thank you order received page (like google pay does)?

Edit: it works now. I just had to add a surname to my contact card and tick TOS the box. Thank you!

• This reply was modified 10 months, 3 weeks ago by annaise.