Apple Pay not displayed

Hi @bipindg

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Can you also share a screenshot of the Payment Settings page
**WP Admin → WooCommerce → Settings → Payments**

Thank you.

### WordPress Environment ###

WordPress address (URL): https://staging-iluminos.kinsta.cloud
Site address (URL): https://staging-iluminos.kinsta.cloud
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.10
PHP Version: 7.4.21
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 15000
cURL Version: 7.68.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.22-MariaDB-1ubuntu1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
Total Database Size: 500.62MB
Database Data Size: 466.56MB
Database Index Size: 34.06MB
wp_woocommerce_sessions: Data: 1.38MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 1.34MB + Index: 2.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
wp1_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp1_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp1_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp1_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp1_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp1_options: Data: 2.48MB + Index: 0.03MB + Engine InnoDB
wp1_postmeta: Data: 0.44MB + Index: 0.11MB + Engine InnoDB
wp1_posts: Data: 0.52MB + Index: 0.06MB + Engine InnoDB
wp1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp1_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp1_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp1_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_activecampaign_for_woocommerce_abandoned_cart: Data: 0.22MB + Index: 0.03MB + Engine InnoDB
wp_addonlibrary_addons: Data: 0.33MB + Index: 0.00MB + Engine InnoDB
wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aepc_logs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_bwf_actions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_bwf_action_claim: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bwf_contact: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wp_bwf_contact_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bwf_wc_customers: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 43.55MB + Index: 18.08MB + Engine InnoDB
wp_e_submissions: Data: 0.08MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gglcptch_allowlist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.02MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 201.16MB + Index: 7.78MB + Engine InnoDB
wp_posts: Data: 137.17MB + Index: 1.09MB + Engine InnoDB
wp_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_snippets: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 1.25MB + Index: 0.34MB + Engine InnoDB
wp_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfacp_stats: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.27MB + Index: 0.00MB + Engine InnoDB
wp_wfco_report_views: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.25MB + Index: 0.09MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfob_stats: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfocu_event: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfocu_event_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfocu_session: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 47.05MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.03MB + Index: 0.05MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.45MB + Index: 0.20MB + Engine InnoDB

### Post Type Counts ###

acf-field: 14
acf-field-group: 1
attachment: 580
custom_css: 1
custom-css-js: 1
customize_changeset: 15
elementor_font: 2
elementor_library: 78
ingredient: 1
jet-menu: 2
jet-theme-core: 10
jet-woo-builder: 11
nav_menu_item: 62
oembed_cache: 20
page: 23
post: 27
product: 6
revision: 4963
shop_coupon: 991
shop_order: 467
wfacp_checkout: 2
wfob_bump: 1
wfocu_funnel: 3
wfocu_offer: 3
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (59) ###

Query Monitor: by John Blackbourn – 3.7.1
Advanced Custom Fields: by Delicious Brains – 5.9.9
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.5
Code Snippets: by Code Snippets Pro – 2.14.1
Contact Form 7: by Takayuki Miyoshi – 5.4.2
WooCommerce Coupon Generator: by Jeroen Sormani – 1.2.0
Custom Fonts: by Brainstorm Force – 1.3.2
Custom Post Type UI: by WebDevStudios – 1.9.2
Elementor Pro: by Elementor.com – 3.3.4
Elementor: by Elementor.com – 3.3.1
Fast Checkout for WooCommerce: by  – 1.1.1
Flexible Shipping: by WP Desk – 4.7.1
Freshchat: by Freshchat – 2.3.3
Hummingbird: by WPMU DEV – 3.0.1
Image Hover Effects - Elementor Addon: by Blocksera – 1.3.4
JetBlocks For Elementor: by Crocoblock – 1.2.8
JetBlog For Elementor: by Crocoblock – 2.2.14
JetElements For Elementor: by Crocoblock – 2.5.8
JetMenu: by Crocoblock – 2.0.9
Jet Plugins Wizard: by Zemez – 1.2.8
JetPopup: by Crocoblock – 1.5.2
JetTabs For Elementor: by Crocoblock – 2.1.12
JetThemeCore: by Crocoblock – 1.2.1
JetTricks: by Crocoblock – 1.3.7
JetWooBuilder For Elementor: by Crocoblock – 1.7.11
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
Kava Extra: by Zemez – 1.0.5
Nudgify: by Nudgify – 1.2.1
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.0.8
Redirection: by John Godley – 5.1.3
Slider Revolution: by ThemePunch – 6.2.22
Stamped.io Reviews & UGC for WooCommerce: by Stamped.io – 2.2.1
Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.4.79
URL Coupons for WooCommerce: by Algoritmika Ltd – 1.5.4
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
Quantity Plus Minus Button for WooCommerce: by CodeAstrology – 1.0.6
WebP Express: by Bj?rn Rosell – 0.20.1
Coupon Affiliates for WooCommerce: by Elliot Sowersby – 4.9.1.2
Woo Discount Rules: by Flycart – 2.3.8
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
WPC Product Bundles for WooCommerce (Premium): by WPClever – 5.7.6
Product Feed PRO for WooCommerce: by AdTribes.io – 10.4.6
WooCommerce Stripe fee in Report: by studio RVOLA – 1.2.6
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce: by Automattic – 5.5.2
AeroCheckout: Custom WooCommerce Checkout Pages: by WooFunnels – 2.8.2
OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.12.0-beta
UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.5.3
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO: by Team Yoast – 16.7
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.0
WP Mail Logging: by Wysija – 1.9.8
WP Mail SMTP: by WPForms – 2.9.0
WP Rocket | Disable Cache Clearing: by WP Rocket Support Team –
WP Rocket | CPCSS Debug Helper: by WP Rocket Support Team – 1.0.0
WP Rocket | Exclude Files from Defer JS: by WP Rocket Support Team –
WP Rocket: by WP Media – 3.9.0.5
WP User Avatars: by Triple J Software
Inc. – 1.4.1

### Inactive Plugins (19) ###

ActiveCampaign: by ActiveCampaign – 8.1.7
ActiveCampaign for WooCommerce: by ActiveCampaign – 1.4.4
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.7
Afterpay Gateway for WooCommerce: by Afterpay – 3.1.2
Flying Scripts by WP Speed Matters: by Gijo Varghese – 1.2.2
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Google XML Sitemaps: by Auctollo – 4.1.1
Hotjar: by Hotjar – 1.0.10
Imagify: by WP Media – 1.10
Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.3.8
OrderBumps: WooCommerce Checkout Offers: by WooFunnels – 1.11.0
Pixel Caffeine: by AdEspresso – 2.3.3
ProfilePress: by ProfilePress Team – 3.1.14
ProveSource: by ProveSource LTD – 2.2.4
reCaptcha by BestWebSoft: by BestWebSoft – 1.63
Sales Pop: by Beeketing – 1.4.18
Smush: by WPMU DEV – 3.8.7
Unlimited Elements for Elementor: by Unlimited Elements – 1.4.79
WPC Product Bundles for WooCommerce: by WPClever – 5.7.6

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.3.3

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #14 - /cart/
Checkout: #15 - /checkout/
My account: #16 - /my-account/
Terms and conditions: #867 - /terms-and-conditions/

### Theme ###

Name: Monstroid2 Child
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Monstroid2
Parent Theme Version: 1.1.6
Parent Theme Author URL: https://zemez.io/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 210
Oldest: 2021-07-13 13:00:32 +0000
Newest: 2021-08-10 09:49:49 +0000

Pending: 1
Oldest: 2021-08-11 09:49:49 +0000
Newest: 2021-08-11 09:49:49 +0000

### Status report information ###

Generated at: 2021-08-10 20:51:38 +11:00

Please find the payment setting
https://prnt.sc/1m74fat

Please find Payemts screenshot as below
https://prnt.sc/1m757y3

Hi @bipindg

Thank you so much for this information, it was most helpful. As the next step in the process involves sharing your Stripe transaction logs, and since these can at times hold sensitive data, I’d like to ask you to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Then please attach a copy of your Stripe log, which you can find in WooCommerce > Status > Logs (select the latest Stripe log in the right hand dropdown). Do not post the log here, but attach it when you create the ticket on our helpdesk.

We will be able to help you further there.

I created the account but it keeps saying not activated even I activated via my email’s link

Hi @bipindg,

Could you send an email to [email protected] from the email address associated with the account you created? By doing so, we can get your account activated and continue troubleshooting your Apple Pay issues.

In your email, please include a link to this forum thread, so that we can keep track of what’s already been done.

Looking forward to hearing from you!

HI, @bipindg! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.