apple pay it not showing up

Hi there @miniminimini, thanks for reaching out!

Just to understand the issue further, was the Apple Pay button showing on your site before? Also, do you remember making any changes before the issue started, such as updating or installing new plugin(s)?

It did not work from the start

Hi @miniminimini,

Apple Pay requires some additional configuration. Please follow our detailed guide here: https://woo.com/document/stripe/setup-and-configuration/express-checkouts/#apple-pay-requirements

Also, please note that Apple Pay is designed to work primarily on Apple devices, which includes iPhones, iPads, and Macs with Safari browser. On Windows PCs, the option to pay with Apple Pay might not appear due to the limitations of the operating system and browsers.

Let us know how that goes. Looking forward to helping you.

Hello,

yes we are testing on apple devices, it is not showing up,

stipe support confirmed that it is a woocommerce plugin problem and we should contact you

our domain is added to stripe Payment method domains

and our server is according to their rules

please let me know what next to check

Hi @miniminimini,

This is indeed unusual. Can you please make sure that you are using a supported devices listed here: https://support.apple.com/en-us/102896

In order to have a better understanding of the exact issue you are experiencing, please can you share a copy of the following:

• System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

hello,

yes the devices are all listed, even the support of stripe had confoirmed that they can’t see it on their side

codes are pasted here:

https://paste.mozilla.org/e1wAfy3H

Hi there @miniminimini ??

Thank you for reaching back, with further details on this.

I went ahead with testing the site at https://integralbiotics.com/, and it appears that Apple Pay is available in both the Cart (screenshot linked here) and Checkout pages (screenshot linked here), in Private Mode.

When visiting normally, without Private Mode, it did not. (screenshot linked here, for reference)

This issue is addressed in the document linked here, for your convenience.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.