Apple Pay Express Checkout

Hi @applina,

Does this message appear for every customer or only a few users? Could you provide a list of all the active plugins on your site? You can locate this list by navigating to WooCommerce > Status, where you’ll find both active and installed plugins.

Moreover, neither WooCommerce nor the WooCommerce Stripe Payment Gateway includes a mandatory VAT or tax field as a default option. This feature may have been added through your theme or a third-party plugin.

Would you mind temporarily disabling all plugins, except for WooCommerce and the WooCommerce Stripe Payment Gateway, to see if this resolves the issue? If it does, you can then reactivate each plugin one by one to pinpoint the source of the problem.

Let us know how that goes. Looking forward to helping you.

Hi Shameen happy to hear you.

Here’s the status log:

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WordPress address (URL): https://coldnails.com
Site address (URL): https://coldnails.com
WC Version: 8.4.0
REST API Version: ? 8.4.0
WC Blocks Version: ? 11.6.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
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WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: ? Server Environment

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OpenSSL/1.1.1p

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wp_template_part: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (26)

Akismet Anti-spam: Spam Protection: by Automattic - Squadra antispam – 5.3
Notifica di disponibilità per WooCommerce | Lista d'attesa WooCommerce Pro: by codewoogeek – 5.1.0
BackWPup: by WP MEDIA SAS – 4.0.2
Campi Moduli Italiani: by Giuseppe Foti – 2.1.4
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.10
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Easy Fattura Elettronica: by webrook – 2.8.7
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Jetpack: by Automattic – 13.0
LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1
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Ultimate Gift Cards For WooCommerce: by WP Swings – 2.6.6
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WP Chat App: by NinjaTeam – 3.6 Inactive Plugins (3)

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TI WooCommerce Wishlist: by TemplateInvaders – 2.8.0
WooCommerce Shipping & Tax: by WooCommerce – 2.4.2 Dropin Plugins (1)

object-cache.php: object-cache.php Settings

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #10 - /negozio
Carrello: #11 - /carrello
Pagamento: #12 - /pagamento
Il mio account: #13 - /mio-account
Termini e condizioni: #182 - /condizioni-di-vendita Theme

Name: Cold Nails
Version: 1.0.0
Author URL: https://divilife.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.23.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ? Templates

Overrides: Cold-Nails/woocommerce/cart/cart-shipping.php
Cold-Nails/woocommerce/cart/cart-totals.php
Cold-Nails/woocommerce/cart/cart.php
Cold-Nails/woocommerce/checkout/review-order.php
Cold-Nails/woocommerce/loop/price.php
Cold-Nails/woocommerce/single-product/price.php
Cold-Nails/woocommerce/single-product/sale-flash.php WooPayments

Version: 7.0.0
Connected to WPCOM: Sì
WPCOM Blog ID: 222942361
Account ID: acct_1O7hrgC6v4muSgRM
Payment Gateway: ? Necessita impostazione
Test Mode: Disabilitato
Enabled APMs: card
WooPay: Non idoneo
Apple Pay / Google Pay: Abilitato (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Abilitato
Public Key Encryption: Disabilitato
Auth and Capture: Abilitato
Documents: Abilitato
Logging: Disabilitato WooCommerce PayPal Payments

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-17 13:14:55 +01:00
Options: ?
Notes: 143
Onboarding: completed Action Scheduler

Operazione annullata: 2
Oldest: 2024-01-03 23:29:10 +0100
Newest: 2024-01-08 23:27:54 +0100

Completato: 5.729
Oldest: 2023-12-17 10:24:58 +0100
Newest: 2024-01-17 09:43:26 +0100

Operazione non riuscita: 18
Oldest: 2023-10-30 12:37:16 +0100
Newest: 2024-01-10 23:17:55 +0100

In attesa: 4
Oldest: 2024-01-17 09:48:26 +0100
Newest: 2024-01-18 06:01:38 +0100 Status report information

Generated at: 2024-01-17 09:47:59 +01:00
`

The issue appear for every customer that use Express Apple Checkout.

For us it’s impossible to disabling all the plugin at once. But i think i can disable the ones related to checkout.

Hey, @applina!

Thanks for sharing the information.

Before doing the conflict test, please make sure to update WooCommerce to the latest version and check if the issue persists.

If it does, please proceed with the conflict test. I understand it can be hard to do it on the live site. Here are some options for you:

— You can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

The best option would be to do it on a staging site so you can disable all plugins and switch to a default theme such as Storefront to fully check possible conflicts.

Please let us know your findings so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

Hi shameen, yes the issue is between this plugin and another one for billing necessity

I’ve resolved installing another plugin ?// stripe by payment plugins // now works fine.

Can you delete or hide my STATUS LOG?

• This reply was modified 10 months, 1 week ago by applina. Reason: security

Hi @applina,

I’m glad you were able to find a solution to your inquiry here, and thanks for sharing it with the community too! ??

Should you have further inquiries, kindly create a new topic here.

Thanks!