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Resolved Mark English
(@englishm)

2 years ago

I have set up Apple Pay through Woocommerce payments on my website at pacificlight.ca
I have placed the “apple-developer-merchantid-domain-association” file in the “.well-known” folder at the site’s root. I have verified that it is accessible: https://pacificlight.ca/.well-known/apple-developer-merchantid-domain-association is valid (it doesn’t throw a 404 error.) The access is set to 0755 for this file.
All other settings appear correct, yet customers always get an “Invalid Payment Method” error whenever they try to use Apple Pay.

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

(@xue28)

Thanks for reaching out!

The next time you encounter this issue, please post it to the proper forum thread of WooCommerce Payments – Fully Integrated Solution Built and Supported by Woo here.

I understand that your customers are unable to pay via Apple Pay and receive the error message: Invalid Payment Method.

We’re you able to reproduce the issue on your end? If so, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Thread Starter

Mark English

(@englishm)

2 years ago

Thank you for your reply. Here is a screen shot of the error that appears in the Checkout page when Apple Pay fails:

There are no ** Fatal Error** logs, but here is the log from the last failed attempt:

2023-03-06T15:36:13+00:00 INFO ENVIRONMENT: array (
'WP_User' => 'englishm',
'HTTP_REFERER' => 'https://pacificlight.ca/checkout/',
'HTTP_USER_AGENT' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.1 Safari/605.1.15',
'REQUEST_URI' => '/?wc-ajax=wcpay_create_payment_intent_card',
'DOING_AJAX' => true,
'DOING_CRON' => false,
'WP_CLI' => false,
)
2023-03-06T15:36:13+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/intentions
2023-03-06T15:36:13+00:00 INFO HEADERS: array (
'Content-Type' => 'application/json; charset=utf-8',
'User-Agent' => 'WooCommerce Payments/5.5.1',
'Idempotency-Key' => 'bff17040-bcac-46d5-ba4a-9a10117a3640',
)
2023-03-06T15:36:13+00:00 INFO BODY: array (
'test_mode' => false,
'amount' => 100,
'currency' => 'usd',
'description' => 'Online Payment for pacificlight.ca blog_id 213880928',
'payment_method_types' =>
array (
0 => 'card',
),
'capture_method' => 'automatic',
'metadata' =>
array (
'fraud_prevention_data_shopper_ip_hash' => '175bb0b488e7874e2ab218d4834642a77ab954cdf63bf18ddf21dd5b7766f4cd6d2ee4c926dd84b9a81ff706090d82535ccaa01972fa5ee44f8e2ef8f148d8bc',
'fraud_prevention_data_shopper_ua_hash' => '1accb430d7eccdf6b3b137726caa15d2',
'fraud_prevention_data_available' => true,
),
)
2023-03-06T15:36:13+00:00 INFO RESPONSE: array (
'id' => 'pi_3Mig5BC7oqlliyE31SOyXKaI',
'object' => 'payment_intent',
'amount' => 100,
'amount_capturable' => 0,
'amount_details' =>
array (
'tip' =>
array (
),
),
'amount_received' => 0,
'amount_subtotal' => 100,
'application' => 'ca_Ex84uObQQwAXXkj317DO349S6kJ9FXyY',
'application_fee_amount' => 25,
'automatic_payment_methods' => NULL,
'canceled_at' => NULL,
'cancellation_reason' => NULL,
'capture_method' => 'automatic',
'charges' =>
array (
'object' => 'list',
'data' =>
array (
),
'has_more' => false,
'total_count' => 0,
'url' => '/v1/charges?payment_intent=pi_3Mig5BC7oqlliyE31SOyXKaI',
),
'client_secret' => '(redacted)',
'confirmation_method' => 'automatic',
'created' => 1678116973,
'currency' => 'usd',
'customer' => NULL,
'description' => 'Online Payment for pacificlight.ca blog_id 213880928',
'invoice' => NULL,
'last_payment_error' => NULL,
'latest_charge' => NULL,
'level3' => NULL,
'livemode' => true,
'metadata' =>

Here is the Woocommerce status report:

WordPress Environment

WordPress address (URL): https://pacificlight.ca
Site address (URL): https://pacificlight.ca
WC Version: 7.4.1
REST API Version: ?</img> 7.4.1
WC Blocks Version: ?</img> 9.7.2
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: ?</img>

Server Environment

Server Info: LiteSpeed
PHP Version: 8.0.28
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.15-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

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Security

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Inactive Plugins (3)

Genesis Simple Share: by StudioPress – 1.1.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.24

WooCommerce Shipping & Tax: by WooCommerce – 2.2.3

Dropin Plugins (2)

maintenance.php: maintenance.php
object-cache.php: object-cache.php

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?</img>
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #8367 - /shop/
Cart: #8368 - /cart/
Checkout: #8369 - /checkout/
My account: #8370 - /my-account/
Terms and conditions: #7720 - /terms-and-conditions/

Theme

Name: Imagely
Version: 2.3.0
Author URL: https://www.imagely.com
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?</img>
Shop country code: CA
WooCommerce currency supported: ?</img>
Advanced Card Processing available in country: ?</img>
Pay Later messaging available in country: –
Webhook status: ?</img>
Vault enabled: ?</img>
Logging enabled: ?</img>
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?</img>

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-07 13:09:32 -08:00
Options: ?</img>
Notes: 53
Onboarding: completed

WooCommerce Payments

Version: 5.5.1
Connected to WPCOM: Yes
Blog ID: 213880928
Account ID: acct_1MLxFyC7oqlliyE3

Action Scheduler

Canceled: 1
Oldest: 2023-02-27 20:57:31 +0000
Newest: 2023-02-27 20:57:31 +0000

Complete: 13,900
Oldest: 2023-02-03 16:21:01 +0000
Newest: 2023-03-06 16:15:30 +0000

Failed: 56
Oldest: 2022-12-30 00:41:45 +0000
Newest: 2023-03-03 23:23:02 +0000

Pending: 9
Oldest: 2023-03-06 16:15:50 +0000
Newest: 2023-03-06 23:26:17 +0000

Status report information

Generated at: 2023-03-06 08:16:19 -08:00
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Once again, Thanks for your help…. much appreciated

Saif

(@babylon1999)

2 years ago

Hello @englishm,

Thank you for sharing all this information!

I recommend disabling any plugins that interfere with the checkout process like WooCommerce Checkout Manager. If that’s not helpful then the next step should be a full conflict test which you can perform by:

Temporarily switch your theme to Storefront
Disable all plugins except for WooCommerce & WooCommerce Payments
Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Apple Pay Error – Woocommerce payments’ is closed to new replies.

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