Apple Pay and Google Pay Button Not Showing

Hi @daudau,

Viewing your website today on an iOS or MacOS device using the Safari web browser the ApplePay button is displaying on your sites single product pages.

Image Link: https://cloudup.com/cZVITw8ZUIG

Google Pay is also displaying when viewing the products using the Google Chrome web browser.

Image Link: https://cloudup.com/clgOf7ILHUU

By default, the payment request buttons won’t however display on a sites checkout page. To have those payment request buttons display on a checkout page you’ll need to add this code snippet to a site.

https://docs.woocommerce.com/document/stripe/#can-i-show-the-payment-request-button-on-the-checkout-page

The payment request buttons are still not showing on the single product page. Is it also display on the cart page?
I tested on 10+ iOS and 1 MacOS device using the Safari web browser, and 2 win 10 desktops using Chrome, Edge and Firefox in different areas in Hong Kong.
Thanks

Hi @daudau,

When you visit https://stripe-payments-demo.appspot.com/, are you able to see any of the payment buttons? That site is from Stripe and is used to test for devices compatibility.

When I checked your website’s cart page on Chrome, I was able to see the Google Pay button as shown in this screenshot: https://d.pr/i/IuC8A6, and it is also working on your single product pages.

demo site – I am able to see the payment button on my iPhone

my site – I am not able to see the payment button on my iPhone

demo site & my site – I am not able to see the payment button on my win10 desktop (home) using Chrome and MacBook using Safari, I checked both devices have already added payment method

demo – iphone

my site – iphone

• This reply was modified 3 years, 3 months ago by daudau.

Hi @daudau. I’m also able to see the payment request buttons when I go to your site. This is what it looks like for me using Chrome on Mac OS X.

You mentioned that you’re accessing the site from Hong Kong. Do you have any geographic restrictions set on your site or in your Stripe account that could be at play here?

Alternatively, do you have access to a VPN service or proxy that would allow you to access your site as if you were in the US? I’m wondering if the geographic location is at play here somehow.

If not, we can try something else.

Thanks!

Hi,

I have not set any geographic restrictions on the site and Stripe account. Actually, I don’t know how to set geographic restrictions.

I have not accessed any VPN services or proxy.

Thanks

Hi @daudau,

Thank you for the additional details. I think at this point it would be best to go ahead and get a ticket submitted. It might be helpful for us to get a temporary admin account, which we can do securely via a ticket.

Please do so at the link below and include a link to this forum thread. Once we have this, we will be able to investigate further and do some additional troubleshooting together.

https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Thanks!

Hi

I have already created a ticket.

Thanks

Thanks for letting us know. Let’s keep it all-in-one from the open ticket.

If you have any further questions, you can start a new thread.