• Resolved ahmedibrahimgaber

    (@ahmedibrahimgaber)


    Hello,
    The express checkouts (apple/google) buttons not showing on my site.

    Sample test simple product: https://applepay.yoursocialhero.es/product/test-product/

    I have reviewed the stripe plugin settings many times to ensure the express checkouts are enabled, but the buttons still do not appear.

    Currently, the storefront theme is enabled and only the plugins (WooCommerce – WooCommerce Stripe Gateway)

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @ahmedibrahimgaber!

    Thanks for reaching out!

    The express checkouts (apple/google) buttons not showing on my site.

    Please make sure to check from a compatible device. It should be either a Safari browser with a payment method added to the connected Apple ID or Chrome with a connected Google account and added payment method.

    To check if your device is compatible, could you please visit https://stripe-payments-demo.appspot.com/? This is a Stripe test site, so if you don’t see a payment request button there, your device is not compatible/doesn’t have a payment method added.

    You can also use this official Apple.com page to check if Apple Pay should be available.

    Please let us know how it turns out!

    Thread Starter ahmedibrahimgaber

    (@ahmedibrahimgaber)

    I tested the test URL https://stripe-payments-demo.appspot.com/ and it showed the button to me but on my site https://applepay.yoursocialhero.es/product/test-product/ the buttons not showing on the product or the checkout page

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @ahmedibrahimgaber!

    Thanks for the follow-up!

    I tested the test URL https://stripe-payments-demo.appspot.com/ and it showed the button to me but on my site https://applepay.yoursocialhero.es/product/test-product/ the buttons not showing on the product or the checkout page

    In that case, please make sure to run a full conflict test as described here.

    If the conflict test doesn’t address the issue, please share with us a copy of your site’s System Status to give us more insight into the issue. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter ahmedibrahimgaber

    (@ahmedibrahimgaber)

    Here is the system status report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://applepay.yoursocialhero.es
    Site address (URL): https://applepay.yoursocialhero.es
    WC Version: 6.4.1
    REST API Version: ? 6.4.1
    WC Blocks Version: ? 7.2.2
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.3.2
    Log Directory Writable: ?
    WP Version: ? 5.9.3 - There is a newer version of WordPress available (6.0)
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.29
    PHP Post Max Size: 2 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 5000
    cURL Version: 7.29.0
    NSS/3.53.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38-log-cll-lve
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.4.0
    WC Database Prefix: v8XWRX_
    Total Database Size: 537.49MB
    Database Data Size: 403.07MB
    Database Index Size: 134.42MB
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    ### Post Type Counts ###
    
    attachment: 226
    aw_workflow: 17
    document_template: 6
    elementor_font: 3
    elementor_library: 116
    elementor_snippet: 1
    follow_up_email: 38
    jet-woo-builder: 3
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    nav_menu_item: 50
    oembed_cache: 3
    page: 54
    post: 3
    product: 26
    revision: 2674
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    shop_order: 4661
    shop_order_refund: 50
    shop_subscription: 2539
    wc_membership_plan: 6
    wc_user_membership: 2115
    wp_global_styles: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (3) ###
    
    WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
    WooCommerce: by Automattic – 6.4.1 (update to version 6.5.1 is available)
    WPMU DEV Dashboard: by WPMU DEV – 4.11.12
    
    ### Inactive Plugins (70) ###
    
    Add Tiktok Advertising Pixel for Tiktok App (Premium): by Pagup – 1.2.4
    Affiliate For WooCommerce: by StoreApps – 4.4.0 (update to version 4.6.0 is available)
    Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
    Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1
    AutomateWoo: by WooCommerce – 5.5.13
    Better Search Replace: by Delicious Brains – 1.4
    Change WordPress Login Logo: by Boopathi Rajan – 1.1.7
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    maintenance.php: maintenance.php
    
    ### Settings ###
    
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    Currency: EUR (€)
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    Decimal Separator: ,
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    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
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    Cart: ? Page visibility should be public
    Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #22789 - /info/tos/
    
    ### Theme ###
    
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    Version: 4.1.0
    Author URL: https://woocommerce.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
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    ### Action Scheduler ###
    
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    Newest: 2022-05-31 12:00:06 +0000
    
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    ### Status report information ###
    
    Generated at: 2022-06-01 14:37:57 +02:00
    

    Hello,

    I understand you are trying to enable the express checkout feature on the product page. Can you please confirm if Product page is ticked in your express checkout settings?

    Link to image: https://snipboard.io/HoXzMv.jpg

    https://woocommerce.com/document/stripe/#express-checkouts-settings

    Additionally, looking at your system status, I see that your WordPress, WooCommerce and Stripe versions are outdated. I’d recommend updating those as outdated versions can cause unexpected issues.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @ahmedibrahimgaber!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)
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