Apple compatibility

  • Resolved lucafurlan

    (@lucafurlan)


    4 years, 11 months ago

    Hi,
    When we use site in Apple device the pop up doesn’t work correctly.
    Can you Help us?
    Thankyou

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Dear @lucafurlan,

    Could you, please, provide more details about the problem you are having?

    Thread Starter lucafurlan

    (@lucafurlan)

    Hi.
    Popup builder does not work on Apple devices (Iphone, Ipad and Mac) in Safari and Google Chrome. When opening the homepage “https: //www.mikosrl.com you will see the popup for a moment and the following message will appear: An error has occurred repeatedly on” https://www.mikosrl.com “. If you deactivate the popup the site looks right. WordPress and all plugins are updated. The site works correctly in Windows and Android device. Thank you

    Dear @lucafurlan,

    We have replied to your support chat.
    The troubleshooting is in the process.
    Will update about the results here later. ??

    After investigating the issue, we found that the issue is connected to one of our popup opening animations.

    For all the other users reading this thread, the issue was connected with our “Flip” opening animation.

    The rest of all the other opening animations work correctly on Apple devices.
    So we recommended selecting any other of the suggested animations till the issue with the first animation is fixed in our upcoming updates.

    Closing this thread here for now.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Apple compatibility’ is closed to new replies.

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