Appaling Support

  • Looks good but I will be looking for an alternative. It lacks in functionality but I think it could potentially become a really good plugin. The only reason I’m leaving the bad review (and deleting it) is due to the bad customer support.
    Sent an email regarding a bug, it took them a long time to reply. When I finally did receive a reply, it never even addressed my question.

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  • Plugin Contributor 3pointross

    (@3pointross)

    Hi Joe,

    Sorry we weren’t very helpful in solving your issue. I think Lyndsay just misunderstood what you were asking — but we can certainly work on trying to ask more questions when we’re unsure.

    In terms of the turn around time, your initial ticket came in Thursday evening and we responded on Monday. We try and respond as quickly as possible, often within one business day… but high volume can push that out. With the weekend it did unfortunately take longer than what’s ideal.

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