App is not recording views

  • Resolved student9346

    (@student9346)


    1 year, 8 months ago

    Hello,

    Independent analytics is not recording the views. I do not have rest API disabled in perfmatters.

    I noticed that Really Simple SSL shows the following

    Please check if your REST API is loading correctly. Your site currently is using the slower Ajax fallback method to load the settings.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ben Sibley

    (@bensibley)

    Thanks for getting in touch about this.

    Another user recently had an issue with the Perfmatters plugin where it was still blocking the REST API even though that setting was turned off. They fixed it by uninstalling it and reconfiguring the settings.

    I would try deactivating Perfmatters first and then check to see if your views get recorded (make sure to try a private browser window). If the views are tracked, then you can try resetting Perfmatters. If that doesn’t help, please share a link to your site, and I will see if I can find another solution.

    Thread Starter student9346

    (@student9346)

    Does “cache REST API” in Lightspeed cache affect recording the visits?

    I know when I was using clicky I had to create an exception in lightspeed cache for clicky to log the visits.

    Thread Starter student9346

    (@student9346)

    The views are being recorded but not the different visitors. Does IP address matter if I use an incognito window to log a new visitor?

    Plugin Author Ben Sibley

    (@bensibley)

    Yea you’ll want to make an exception for the endpoint wp-json/iawp/search.

    If it’s cached, then the same visitor and page will get recorded for every view.

    Plugin Author Ben Sibley

    (@bensibley)

    Note: this issue was resolved via email. The problem was that the WP Cerber plugin was blocking REST API access. We added the “iawp” route to the white-list, and and now visitor tracking is working.

    Thread Starter student9346

    (@student9346)

    Do I make an exception without the asteriks in the “Do not Cache URIs?”

    In what format?

    wp-json/iawp/search

    or

    /wp-json/iawp/search/


    • This reply was modified 1 year, 8 months ago by student9346.
    Plugin Author Ben Sibley

    (@bensibley)

    This should work: /wp-json/iawp/search

    That’s the only REST API route that Independent Analytics uses.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘App is not recording views’ is closed to new replies.