• Resolved leadmakers

    (@leadmakers)


    Hi. I have just migrated a woocommerce site from one server to another. After the migration I keep getting the error when Im in checkout and want to call the payment gateway. I have tried to setup the paymentgateway once again, but with same result. Does anybody know where the error is and how to solve this.

    The page I need help with: [log in to see the link]

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  • Hi there @leadmakers ??

    I have just migrated a woocommerce site from one server to another. After the migration I keep getting the error when Im in checkout and want to call the payment gateway.

    Thank you for reaching out, and your patience! We are experiencing an unusually high volume of support requests at the moment, and that has affected our response times.

    Can you please share a screenshot of what you see at the Checkout page? That will help us understand the issue. Here’s how to make a screenshot:

    https://wordpress.com/support/make-a-screenshot/

    I have tried to setup the paymentgateway once again, but with same result. Does anybody know where the error is and how to solve this.

    What payment gateway is in use?

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

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