api won't load

I have hot found a way to replicate your issue. Do you have any other plugins that require an API to work? Are they working? My assumption is that your issue is related to the NAT (Network Address Translation). Here is an article that may help to explain the issue: https://docs.aws.amazon.com/AmazonVPC/latest/UserGuide/VPC_NAT_Instance.html Unfortunately, I am not a networking guru or anything like that, so it may not be anything I can really help with. If you find the solution, please let me know so I can update the FAQ with it!

I don’t think it’s a NAT issue there must be loads of companies using the api on their own private networks…

Whatever it is, I cannot replicate the issue. If I cannot replicate it, I cannot “hunt the bug”. I wish I could figure this out for you, but I don’t even know where to start. Did you try it in FireFox and Chrome?

I’m wondering if there is a php setting that is missing.
For example I just tried to enable smtp and noticed I did not have openssl loaded in my php.ini file.

Any ideas?

That’s obviously beyond the scope of my plugin, but I would assume it to be quite possible. If there was a PHP module that you would need in this case, I believe it would be CURL https://us2.php.net/curl. Again, a bit above my pay grade, but you could check into the PHP/Apache permissions and installed modules.

Not sure what you mean, beyond the scope of your plugin.

Anyway .. Great! That was it, need to have the curl library loaded.
You can add it to your FAQ now ??

That’s awesome! Glad you got it working!! What I meant was that, as a simple font plugin, the scope of support we offer doesn’t really extend to server configuration issues. Nonetheless, we do what we can and I’m glad we finally nailed it down. I will update the FAQ. Thanks for your help!

I’m having the same issue. I got the API key and it won’t work. I don’t understand the fix above. Can you please help? thanks much

you need to make sure the curl extension is being loaded in your php.ini file.

yes great but how? do you have some more instructions on how to do this? thanks so much!

If you are having problems with your server configuration, please contact your hosting service to assist you. Such issues are a bit beyond the scope of a plugin support thread. cURL is a standard PHP extension. Most hosting services will be able to get it up and running for you in short order.