API Request Error

  • Resolved themistor

    (@themistor)


    5 years, 8 months ago

    Hi I’ve tested this plugin on xampp development site and it works fine. When I tried to install plugin on live server I got “Mailchimp says: API Request Error – The REST API seems to be disabled on this wordpress site. Please enable to sync data.” No other tabs are visible except connect. Worpress meets requirements, other plugin with api keys works great.
    On mailchimp account there is no connection info.

    Some of status data below:
    WP ver: 4.8.9
    Memory limit: 1GB
    WC ver: 3.2.3
    Informacje serwera: Apache/2
    PHP ver: 7.3.0
    cURL: 7.47.0, GnuTLS/3.4.10
    Metoda Remote post: yes
    Metoda Remote get: yes
    Using HTTPS.
    Using W3Cache, but with disabled plugin same situation.

    Any ideas? Would like to use it but only working…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @themistor, Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Can you check with your host to ensure that they haven’t blocked access to the admin-ajax.php file? Also, can you confirm that the REST API is enabled on your site?

    I look forward to hearing back from you.

    Thread Starter themistor

    (@themistor)

    Hi,
    – admin-ajax.php is accessible,
    – REST API is enabled.

    It started to work when I disabled:
    – akismet anti-spam and firewall plugin
    – smush plugin
    – w3 total cache plugin

    So now I need check which one is blocking mailchimp…

    Plugin Support khungate

    (@khungate)

    Glad to hear that fixed the issue @themistor! If anything else pops up, don’t hesitate to reach back out to us. We really appreciate you using the plugin. If it’s working well for you and your business, please consider leaving us a positive review.

Viewing 3 replies - 1 through 3 (of 3 total)
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