API key field does not exist

Hello @benz145,

This is really odd, we haven’t been able to reproduce it. In order to understand why this happens, can you please tell us if there’s any error showing up in the browser console?

If not, if you’re using the browser inspector tool, are you able to locate the input box where the API key should be entered? The other thing that comes to my mind would be a set of CSS rules on your site that hides the input box entirely.

Thanks!

There are some errors relating to forms. Perhaps this is the issue?

I was able to use inspect to change this line from “hidden” to “show” to reveal the API field:

<input type="hidden" class="regular-text" id="shortpixel_critical_css[apikey]" name="shortpixel_critical_css[apikey]" value="" autocomplete="off">

However, now the ‘Validate and Save API Key’ doesn’t seem to do anything.

Yes, most likely that’s the source of the strange behavior, but I don’t think those errors are coming from our plugin.

Can you please do the following:

• share with us your site’s debug information (by going in wp-admin to Tools -> Site Health -> Info -> Copy site info to clipboard)? I’m mostly interested in the active plugins and the theme used, as that is most likely the source of this strange issue.
• try disabling all active plugins (except ShortPixel Critical CSS) and revert to a WordPress default theme and see if the issue persists
• use a different browser and check if the issue is still there.

Thanks, I look forward to getting your reply!