API issue: Facebook + Instagram

@pframe,

Make sure you are using at least version 2.0.9. Also if you are a long time user of the plugin we have made some recent changes do to instagram’s recent API change. If you have not done so already make sure you have an access token for the Instagram feed. You can get one on the Instagram Options page of our plugin… do the same for Facebook options page too. After you do that, empty the cache on the plugin and view the feeds again.

Spencer

• This reply was modified 8 years, 4 months ago by slickremix. Reason: missing text

Hey Pframe,
Sorry for the troubles and thanks for using our plugin! Can you please give us the report from the system info page under the feed them tab?

Just curious here have you generated an API token on the Instagram settings page under the Feed Them tab when logged into the WordPress Dashboard?

Thanks,
Justin Labadie

We are fairly new to the plugin.
We indeed have entered an API token, the one that it got using the button wasn’t really working so we registered one in the instagram developer panel. It worked this morning and then we started seeing the message about adding an API key.

We are indeed using Feed Them Social v2.0.9

Neither clearing the cache or developer mode has helped.

### Begin System Info ###
		
SITE_URL:                 https://mormonsud.org
Feed Them Social Version: 2.0.9

-- WordPress Configuration:
	
WordPress Version:        4.6.1
Multisite:                No
Permalink Structure:      /%year%/%monthnum%/%day%/%postname%/
Active Theme:             Extra 2.0.15
PHP Memory Limit:         256M
WP_DEBUG:                 Disabled

-- Webserver Configuration:
	
PHP Version:              5.5.9-1ubuntu4.20
Web Server Info:          Apache/2.4.7 (Ubuntu)

-- PHP Configuration:
	
Safe Mode:                No
Upload Max Size:          30M
Post Max Size:            30M
Upload Max Filesize:      30M
Time Limit:               0
Max Input Vars:           1000
Allow URL File Open:      On ()
Display Erros:            N/A

-- PHP Extensions:
	
FSOCKOPEN:                Your server supports fsockopen.
cURL:                     Your server supports cURL.

-- Active Plugins:

Akismet: 3.2
Cloudflare: 3.0.6
CodeStyling Localization: 1.99.30
Customized Recent Comments: 1.2
Disable / Hide Comment URL: 1.0
Elegant Themes Updater: 1.2
Enable Media Replace: 3.0.5
Feed Them Social (Facebook, Instagram, Twitter, etc): 2.0.9
Flexi Pages Widget: 1.7.3
Force Regenerate Thumbnails: 2.0.6
Google Analytics by MonsterInsights: 5.5.4
iThemes Security: 5.6.4
Media Deduper: 1.1.0
Monarch Plugin: 1.3.2
My Custom Functions: 3.4
Photo Gallery: 2.2.89
Post Expirator: 2.1.4
Redirection: 2.4.5
Top 10: 2.4.2
Wordfence Security: 6.2.3
WP-PageNavi: 2.91
Yoast SEO: 3.7.1

-- Custom Token or Keys added to Options Pages
-- You must have a custom token to use the feeds

Facebook App Token:         Yes
FB App ID for Like Button:  No
Twitter Consumer Key:       No
Twitter Secret:             No
Twitter Token:              No
Twitter Token Secret:       No
Instagram:                  Yes
			
### End System Info ###

Oh, we may be hitting an instagram API key sandbox limit? We only have 2000 views today though.. and as long as the plugin caches.. I don’t think we would have hit that limit yet?

Yes that could be the issue. If you are using our button though to get a token it should not be in sandbox, our app is live that returns the token for you. Here are the rate limits. https://www.instagram.com/developer/limits/

Spencer

oh yeah, our plugin caches for about 20 minutes then resets.

So, I just switched that API key to the one it gives when you press the button. It worked for approximately an hour, and now its giving the message and php warning again…

thoughts?

What does the error message say on the Instagram Options page under your access token.

No error.
“Your access token is working! Generate your shortcode on the settings page.”

When I said message I meant this one where the shortcode is
“To see the Instagram feed you need to add your own API Token to the Instagram Options page of our plugin.”

It’s tough to say at this point. It sounds like you are being rate limited, but for some reason the error is not showing on the backend. Possibly your server is blocking the request after a certain amount of times too. It might be worth contacting your host and explaining the problem and see if the logs show any pertinent info.

Spencer

Well, come to find out Instagram API has been intermittent since yesterday, and even still. We had the same problem and of course no proper errors are being returned because the API is not accessible. Just a matter of time before they get it humming I would guess.

Spencer

I’m both the site developer and host manager. I don’t know of any reason our server would be blocking the request.
Thanks for the help! If you come across anything other than the Instagram API being unresponsive I’d appreciate if you’d let me know. I’ll see if I can find a good place to monitor Instagram API service issues…
I may chime back in if the problem persists past Instagram fixing things.

Right on, and yeah it’s definitely the API causing the problem cause our demo site experienced the same issue.

Spencer