API Error Code 1 – Error Message: kError 1349104

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dualcube

    (@dualcube)

    Have you set the share image for the downloadable.

    Thread Starter Mauro Freitas

    (@helenomauro)

    Ok but where?

    Thread Starter Mauro Freitas

    (@helenomauro)

    I cant find where I insert the image to share.

    Plugin Author Dualcube

    (@dualcube)

    Hi Mauro,

    Apologies for the prolonged delay in responding to your ticket and we’re sorry to know about the issue that you were facing.

    We’ve checked with the developer and he has suggested that you’d need to add the image while creating the downloadable post, otherwise the image won’t appear. Also, please make sure that the images have proper extension.

    We hope that this would resolve your issue. Please implement the steps and let us know if you are facing any further issues.

    Regards,
    Preetam
    Team Dualcube

    Plugin Author Dualcube

    (@dualcube)

    Hi Mauro,

    We’ve not heard from you since our last message. We’re marking this this ticket as resolved. If you face any further issues, please open a new support ticket.

    Regards,
    Preetam
    Team Dualcube

Viewing 5 replies - 1 through 5 (of 5 total)
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