API Does not Sync Product Weight to Google

(@omarfpg)

Hi @joyryde,

Thank you for your message. Can you please share more details about your measurement settings in WooCommerce? WooCommerce → Settings → Products → Measurements → Weight unit.

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!

Thread Starter

(@joyryde)

https://tinyurl.com/22zy2hma

carolm29 (woo-hc)

(@carolm29)

Hey, @joyryde!

Thanks for the screenshot.

Can you please run a diagnostic on your Google Merchant to see if it shows any errors with the feed? You can read more about it here.

As my colleague mentioned, please share the System Status Report and Fatal Error Logs (if any) so we can investigate this further.

Thank you!

Looking forward to your reply.

Have a wonderful day!

Thread Starter

(@joyryde)

https://tinyurl.com/2ctov48s

No Merchant Center issues in Diagnostics except basic product stuff that’s entirely false on Google’s part, such as asking for an “Age Group” for a car headlight.

https://tinyurl.com/2b6y3uun

Plugin Support

(@omarfpg)

Hi @joyryde,

Please send the full System Status Report and any Fatal error logs as text as instructed here:

System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.

Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

Thanks!

Thread Starter

(@joyryde)

` WordPress Environment

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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (82)

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Gateway for Wise on WooCommerce: by alx359 – 2.2<br>Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.5.3 Dropin Plugins (2)

advanced-cache.php: advanced-cache.php<br>object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (2)

Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.14<br>Object Cache Pro (MU): by Rhubarb Group – 1.19.0 Settings

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Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)<br>exclude_from_search (exclude_from_search)<br>exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? WC Pages

Shop base: #1368 - /shop/<br>Cart: #19 - /cart/<br>Checkout: #20 - /checkout/<br>My account: #21 - /my-account/<br>Terms and conditions: #351 - /terms-conditions-of-sale/ Theme

Name: Neve<br>Version: 3.8.3<br>Author URL: https://themeisle.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: neve/woocommerce/product-searchform.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-03-13 02:19:40 -07:00<br>Options: ?<br>Notes: 37<br>Onboarding: completed Action Scheduler

Canceled: 6<br>Oldest: 2024-03-06 12:31:10 -0800<br>Newest: 2024-03-11 09:31:35 -0700

Complete: 46,876<br>Oldest: 2024-03-05 12:51:30 -0800<br>Newest: 2024-03-12 13:50:28 -0700

Failed: 14,848<br>Oldest: 2023-02-21 02:07:10 -0800<br>Newest: 2024-03-12 13:18:40 -0700

In-progress: 1<br>Oldest: –<br>Newest: –

Pending: 18<br>Oldest: 2024-03-12 13:52:50 -0700<br>Newest: 2024-03-16 08:29:36 -0700 Status report information

Generated at: 2024-03-12 13:51:34 -07:00<br>`

Plugin Support

(@omarfpg)

Hi @joyryde,

Thank you so much for the additional details. I see there are a lot of active plugins on your site, many of which are WooCommerce-related; any of them may be causing this issue in your sync. Can you please run a conflict test to find out if something external is interfering?

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each to see where the issue is coming from.

Some important considerations:?
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality, or you can consider using a service like?Jetpack. If something goes wrong, you will be able to restore it.

— Also, you can consider using a plugin like?Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

— It is also important to consider staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging to spin up a new test site quickly.

You can find more about this in this?guide.

Please let us know about your findings.
All the best,
Omar

Thread Starter

(@joyryde)

Hi, That’s not it because this issue has existed for many years and the complexity of the website is not part of the issue. We are a major online store so we require 80+ plugins to operate.

Juan G. (woo-hc)

(@judagutor)

Hi @joyryde!

That’s not it because this issue has existed for many years and the complexity of the website is not part of the issue. We are a major online store so we require 80+ plugins to operate.

I understand. There are many possibilities as to why this could be happening, and a conflict test is one way to discard a few of them, but let’s leave that for later on.

As a next step, kindly share any Google Listing & Ads logs and fatal error logs you find in WooCommerce > Status > Logs; it will help us understand if anything is happening with product syncing.

We are looking forward to your response!

Thread Starter

(@joyryde)

https://tinyurl.com/2xogjfka

These are your logs that we see there, 23 in total:

This reply was modified 8 months, 1 week ago by joyryde.

Plugin Support

(@omarfpg)

Hi @joyryde,

Please open the most recent one, or any close to the date of your last sync, and copy its content and share it with us. You can use https://gist.github.com/ for this.

Thanks!
-OP

Thread Starter

(@joyryde)

https://codeshare.io/J77Z9d

Plugin Support

Zubair Zahid (woo-hc)

(@doublezed2)

Hello joyryde

Thank you for your reply and for providing error log.

I reviewed the log and I did not find anything related to the weight unit issue you are facing at Google Merchant Center.

The Google Listings & Ads plugin should automatically detect weight unit (lbs) in your WooCommerce settings and sync it with Google Merchant Center.

One possible reason behind this reason could be a conflict between a plugin and a code. This is the reason we suggest to check for conflict.

I understand that this site is important for your business and needs to be online. Therefore, I will suggest creating a clone/staging site and also using a different Google account to perform the Conflict Test. This way you can keep the actual website online and also your actual Google account will not be affected.

Please let me know how you would like to proceed.
I am here for your assistance. ??

Best regards.

Thread Starter

(@joyryde)

We can’t do that because we’d have to create an all new merchant center account for that and this needs to be troubleshooted in our live site. This issue has been there since the first day we started using the plugin over 3 years ago.

anastas10s

(@anastas10s)