API Connection StatusAPI Authorization failure

Thank you for the screenshots and your willingness to further test the configuration. Again, I’m sorry that we are not managing to set up the plugin quickly in your store.

In the main plugin settings, you can enable the Debug Mode.

WooCommerce → Settings → Shipping → USPS Live Rates?

Enabling debug mode will allow you to see an error message on the checkout page (for the store administrator only) as to why the rates are not available.

Could you please enable debug mode and send the error message?

Best regards,
Tomek

Debug mode has been enabled the entire time.

I am not seeing an error message

Thank you @tarzine, would you mind writing to us directly through the form: https://octolize.com/support/? The Pre-sale question option in the form allows sending us a message without a premium account.

This forum does not allow us to get more details about the configuration of your store, we would like to verify what the issue is due to.

Best regards,
Tomek

I’m also having an authorization issue.

I contacted USPS support and they said we have the API set up with the correct permissions so we should have everything we need. We also confirmed our API credentials and there is nothing else left to set up.

They can’t help us any further in order to get it to work.

I’m not getting any errors from the debug mode. Only this: https://share.zight.com/P8uw9bn0

Can you help us please?

In my previous email I have already mentioned that the API is now working. However, the plugin is not working. That’s the problem.

I’m not seeing live rates.

I’m not seeing the configuration as in your support documentation.

Hi @rebecaqs,

This looks like an unrelated issue that we would have to analyze. This error could be due to server settings or security plugins that may affect the connection to the USPS API.

Could you also write to us via the contact form: https://octolize.com/support/? We’ll verify it out more thoroughly.

Best regards,
Tomek

@tograczyk I tried but was unable to, since I don’t have an active subscription.

@rebecaqs the Pre-sale question option in the https://octolize.com/support/ form will allow you to send us a message without an active subscription.

Best regards,
Tomek

Both reports are being analyzed by our Support at octolize.com, so I’m marking this thread here as resolved. If you have additional questions, you can ask them here or in our email correspondence.

Best regards,
Tomek

API Authorization failure. User 9M5HOLYS35281 is not authorized to use API RateV4.

please help me

• This reply was modified 6 months, 1 week ago by bible.

Hi @holyshitofthebible, sorry for the late reply, we did not receive proper notification.

What you report can usually be resolved by contacting the USPS itself (https://emailus.usps.com/s/web-tools-inquiry) and requesting access to the following APIs for your account:

• RatesV4
• IntlRateV2

At the same time, we are working on a new and improved way of authorization that will streamline this process of getting access.

Best regards,
Tomek