API Connection keeps resetting

Hi @olivseo,

Thank you for reaching out to us. I’m sorry to hear you’re experiencing issues with the UPS API connection.

Please mind that we introduced an alternative API authorization method that may offer more stable connection:
https://octolize.com/docs/article/ups-general-settings/#oauth-rest-api-own-application

I’m marking this topic as resolved for now. If you’d like to ask about anything else – please open a new thread.

Kind regards,
Piotrek

Thank you for your help! I switched to the suggested API authorization, and I will monitor to make sure it doesn’t continue disconnecting.

We were also notified by UPS that they are migrating to OAuth 2.0 for all APIs. Here are some information they provided:

For UPS customers using 3rd party shipping platforms or plugins 

UPS customers who use a 3rd party shipping platform or software plugin to ship or use other UPS APIs will need to notify their vendor about the OAuth migration.?As a UPS customer, you<u>?do not need?</u>to obtain new API credentials, nor should the 3rd party ask you to obtain new credentials for them.?The 3rd party is responsible for updating their integration to OAuth auth-code. In the new flow, the 3rd party application will provide a UPS.com login screen for UPS customers to sign in using their existing UPS.com ID and password which will authorize API transactions on their behalf.

UPS customers who wish to continue using 3rd party applications will need to ensure that any UPS shipper account that they wish to use is added to their UPS.com ID(s) that they intend to use when logging into the 3rd party application. This can be done from the UPS.com profile page.

Source link: https://developer.ups.com/oauth-developer-guide?loc=en_US Is this something you need to update on your end as well?

Thanks for the additional details @olivseo. Our plugin already supports the OAuth authorization method. The aforementioned REST API – Client Credentials connection indeed uses OAuth to establish access to your UPS Account.

Kind regards,
Piotrek

Thank you for the confirmation!