API call to helper/ping failed

Hi David,

Are you on a local host install or a live server?

You may want to take a look at the following two support articles:
https://yikesplugins.com/support/knowledge-base/i-receive-the-error-ssl-certificate-problem-unable-to-get-local-issuer-certificate-why/

https://yikesplugins.com/support/knowledge-base/i-received-the-following-error-we-received-an-unexpected-error-null/

Thanks,
Evan

Hello David.

We haven’t heard back from you in awhile, so I am going to close out this ticket.

Please let us know if our support articles helped you, or if you need further help.

Thank you!
-Tracy

Oh god!!

I’m so sorry but I didn’t notice that you’ve answered!

Im now looking at this and my host think its because of the php version.

Could it be the reason?

Thank you!

Hi David.

No worries! Yes, that could be a reason.

Please let us know what your host says.

Thank you!
-Tracy