API Authorization check failed.

  • Resolved alpual

    (@alpual)


    3 years, 7 months ago

    Hi,
    I am seeing the following error error after migrating to production from sandbox URLs (and after launching the site from a dev to production URL).
    There was an error processing your payment. Reason: API Authorization check failed. Ensure you have entered your API keys correctly and the user associated with your API keys has the proper permissions.
    The plugin says my API keys are good when I use the “Production Connection Test” button on the admin page for the BrainTree plugin. When I was testing with sandbox API keys, the plugin seemed to work and accept the payment info. I get the same error when testing with a credit card or PayPal payment.
    Any help/advice would be appreciated.

    • This topic was modified 3 years, 7 months ago by alpual.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @alpual,

    Make sure the user associated with your API keys has all of the required permissions.

    Sometimes the user associated with the API keys does not have access to make all the API calls.

    Also make sure the user has access to all
    of the merchant accounts associated with your Braintree gateway.

    Kind regards

    Thread Starter alpual

    (@alpual)

    Thanks for the quick reply!

    This actually helped me figure it out. For others with this problem, my issues was that I the user had admin access, including API access, but did not have access to the merchant account. To give the user that access, I had to go to Team > Users, then scroll to “Merchant Accounts,” and check the box to enable access to Merchant Accounts.

    Thanks @mrclayton!

Viewing 2 replies - 1 through 2 (of 2 total)
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