API 100: Unsupported request – method type: get

Hi @henriqueh2digital

Thank you for contacting us! The error message can be due to missing permissions on your Instagram account. This can also be due to the Source ID not matching the authenticated source for the Access Token. A potential cause would be settings changes on Instagram/Facebook. Potential Causes:

• Changing the admin users of the related Facebook page
• Changing the password for the Instagram or Facebook account
• Changing your privacy settings for either Instagram or Facebook
• Changing settings related to App permissions for either Instagram or Facebook

To fix it, please reconnect the Source by following?this FAQ.

Note: If the error message is still displayed after doing this then try clearing the error log in the following location: Instagram Feed > Settings > Advanced > “Reset Error Log” button.

Hi @nigelrsb

I followed the tutorial and the same problem still persists. I’ve even tried deleting the plugin and installing it again. Any other alternatives I can test? I am using the connection via Instagram login

Hi @henriqueh2digital,

I am sorry the troubleshooting steps I provided didn’t work,

To further investigate the issue, please submit a support request via the form on our website, https://smashballoon.com/support/, and include the System Info. 

To obtain this information, please follow the steps on this page: https://smashballoon.com/doc/how-to-get-system-info. We ask you to use our form, as the System Info contains other website information from your site, which we do not suggest posting here.

Please also include the link to this forum thread in your ticket as it will make it easier for me to follow up.

Thanks! ??

Ok, sent. Thanks!