AO and Genesis Testimonials (Slider not working)

  • Resolved PC

    (@hefreedom8888)


    3 years, 2 months ago

    Hey guys, terrific plugin, I installed it onto this site a number of years ago. Clients reached out to me recently to report that the Genesis Testimonials Slider by WPStudio is no longer displaying as a slider, but as a list of testimonials instead. They can’t remember when it stopped working. The original site was built on WP 5.2, and the slider still works on my archived dev site. Their Live Site is running WP 5.6 and it’s clearly broken.
    1. Updating to WP 5.8 does not resolve the issue.
    2. Deactivating AO allows the slider to resume as normal.

    Any ideas for me to follow up on?

    Regards,
    Paul

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Optimizing Matters

    (@optimizingmatters)

    First and foremost try to identify what is breaking things by just disabling CSS or JS or HTML or Image optimization (incl. lazyload). Based on that we can see what the next steps need to be ??

    frank

    Thread Starter PC

    (@hefreedom8888)

    Thanks Frank, sorry, I should have mentioned it before; it’s a JS issue.

    Thread Starter PC

    (@hefreedom8888)

    I just tried excluding the scripts –
    wp-content/plugins/wpstudio-testimonial-slider/assets/js/lightslider.js, and
    wp-content/plugins/wpstudio-testimonial-slider/assets/js/lightslider.min.js, but it didn’t resolve the issue.

    Unchecking “Aggregate all linked JS-files to have them now render blocking” allows the slider to operate as normal.

    Regards,
    Paul

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    OK, so:
    1. what JS errors are show on the browser console when things are broken?
    2. does excluding wp-content/plugins/wpstudio-testimonial-slider/ help?

    frank

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    any news Paul? ??

    Thread Starter PC

    (@hefreedom8888)

    Hi Frank, unfortunately JS is not my forte’.

    The console is showing 3 errors –

    ? Uncaught ReferenceError: jQuery is not defined at lightslider.min.jsver=0c4dcf57b7db5e45278350a7ed8c4920:1

    ? Uncaught ReferenceError: $ is not defined at (index):56

    ? Uncaught ReferenceError: jQuery is not defined at (index):56`

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    ah, in that case I assume you removed jquery.min.js from the comma-separated JS optimization exclusion list, can you add it again?

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    did re-adding jquery.min.js work PC? ??

    Thread Starter PC

    (@hefreedom8888)

    Thanks Frank,

    I don’t recall removing anything from the exclusion list, but jquery.min.js was certainly not in there. I just added –
    ? wp-includes/js/jquery/jquery.min.js

    The slider is now working again.

    Plugin Author Optimizing Matters

    (@optimizingmatters)

    you’re welcome, feel free to leave a review of the plugin and support here! ??

    enjoy your weekend!
    frank

Viewing 10 replies - 1 through 10 (of 10 total)
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