Hi @m_disseny,
My name is Zach and I manage the Plugins team here at Modern Tribe. First off, I want to thank you for the review — 1-star reviews make us sad, but I (and everyone else on the team) see them as an opportunity to get unfiltered feedback for how we can improve. This is something we take very seriously and are always working towards.
As for the “low quality programming”, I’d love to hear specifics on where you are seeing quality issues. We have numerous measures in place to constantly improve our quality. Our coding standards are well documented and enforced: https://moderntribe.github.io/products-engineering/ These are an extension of the general WordPress standards. All our releases go through a quality assurance process where changes are tested multiple times in different environments and scenarios before sending them to customers. Additionally, the team involved in all stages of development are highly qualified professionals. I list all this to assure you we are serious about quality. if you have specifics that we are missing here, we will actively work to improve further.
You mention “bad performance”. This is always a tricky topic. Lots of factors can contribute to performance issues (ex: volume of data, traffic, hosting, compatibility with other plugins). We have a knowledgebase article that directly addresses this and gives tips for handling scaling: https://theeventscalendar.com/knowledgebase/performance-considerations/ I’d love to talk with you more if you are encountering limitations we aren’t yet aware of.
As for “lack of support”, we handle a large volume of free and premium support threads every day. If you could provide me with some links to examples that have left this bad impression, I will investigate them. We typically use a casual-tone in our support interactions, but frankly if you’ve interacted with Barry, I can’t imagine how you could have had a bad experience. He is indisputably fantastic.
Finally, I have to give a big pushback on “security vulnerabilities”. Like any product, we do occasionally find vulnerabilities or have them reported to us. We act on these with laser-focused attention. There are no known security vulnerabilities in our plugins.
We are a serious and professional organization that supports serious developers and anyone else who wishes to use our plugins. If you have specific recommendations on how we can approve, I will absolutely take those into consideration and appreciate your assistance in our continued growth.
Sincerely,
Zach
