Antispam detecting real person as bot

  • Hello, I am using LifterLMS for one of my clients and we are currently in the debugging/testing phase. One of our testers could not complete the registration, and when I reviewed what could be causing the issue, I discovered that the Antispam settings being turned on in Cerber was causing our tester’s IP to be detected as a bot.

    I did an additional test where I tried signing up while connected to a VPN and this same issue occurred.

    Since there is a high percentage of people using VPNs these days, I am concerned that enabling any of the Antispam settings in Cerber will cause many real people to be blocked as bots/spam.

    Other than not using the Antispam settings in your plugin, can you think of any other solution? I can certainly install a different spam solution, but I thought I would start with a support message.

    Again … I have since disabled all the antispam settings. In case you were going to try testing this issue, you probably won’t have problems because the settings are turned off.

    • This topic was modified 1 year, 3 months ago by mrapino.

    The page I need help with: [log in to see the link]

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  • Plugin Author gioni

    (@gioni)

    Hi! There could be many possible reasons for such behavior. Try to enable “Safe mode” on the “Anti-spam and bot detection settings” page.

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