Another “We’ve detected there’s already an existing GTM tag” issue

  • Resolved Corey

    (@ctaylor97)


    3 years, 2 months ago

    I get this error https://www.loom.com/share/15ea8117c0da45ea9a4e2ef1cde99f25

    I believe we had sitekit a few months back. It was conflicting with other things so they took it off.

    The GTM container assigned at the time was [email protected] (gsuite email)

    I since made GA, and GTM and ads account under [email protected]

    We went to do the new coreytaylor gm on the site (without sitekit) and it was showing the iwealthre gtm and GA.

    so we installed sitekit and connected [email protected] hoping to get rid of snippets

    it got error. I then added coreytaylor to the user of iwealthre account. Still error

    I reset sitekit and signed in with coreytaylor97, added GA, no problem, tried to add GTM and keep getting that error of the old GTM. We can’t find the snippet of code anywhere else.

    I deleted the old GTM from iwealthre account. sitekit still wants the snippet off the site.

    This is killing me, I need my ads running and I can’t get the coreytaylor97 GA GTM working until this code is found an off.

    Any ideas?
    thanks
    Corey

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Corey

    (@ctaylor97)

    also deleted site kit 2 or 3 times and reinstalled, doesn’t help

    I’ve been through DIVI (parent theme) and child theme files looking for snippet code, found nothing

    Disabled and deleted a couple of “headers and footers” plugins in case they had residual code not seen in their settings.

    No result

    Still get
    Error: We’ve detected there’s already an existing Tag Manager tag on your site (GTM-K9W73DC), but your account doesn’t seem to have the necessary access to this container. You can either remove the existing tag and connect to a different account, or request access to this container from your team.

    These uninstalls reinstalls were done in an incognito chrome window

    Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @ctaylor97 and thanks for getting in touch. Sorry to hear that you are having issues connecting your Google Tag Manager account.

    As the error message suggests, there is already an existing tag manager on your site which I presume was placed previously by somebody on the site. When viewing the source code I can see the two snippets referring to ‘GTM-K9W73DC‘.

    These can be found in both the <head> and <body> tags and will need to be removed if you are now looking to use your other Google account which will have a different GTM code to the one already placed on the site. It looks like this was manually placed so will need to be manually removed.

    You can check for these two snippets by going to Appearance > Theme Editor and check your header.php file. You should be able to find the two snippets and once removed and saved you should be able to connect to your Tag Manager in Site Kit.

    Please let me know if you can’t locate the snippets here and we can look further into this.

    • This reply was modified 3 years, 2 months ago by Adam Dunnage.
    Thread Starter Corey

    (@ctaylor97)

    HI adam

    I’ve been through that file, i don’t see what you see, can you take a look at that short vid and tell me what I’m missing
    Thanks

    Thread Starter Corey

    (@ctaylor97)

    im getting closer, can’t find the file that has it

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @ctaylor97 thanks for trying this. It is possible that your theme or a plugin could be placing this code. To help see if this may be the case would you be able to provide your Site Health information or privately using this form.

    Thread Starter Corey

    (@ctaylor97)

    ok getting this to you now hang on

    Thread Starter Corey

    (@ctaylor97)

    
### wp-core ###

version: 5.8
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 23
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/fideliswealth/public_html
wordpress_size: 2.79 GB (2991148378 bytes)
uploads_path: /home/fideliswealth/public_html/wp-content/uploads
uploads_size: 165.12 MB (173136093 bytes)
themes_path: /home/fideliswealth/public_html/wp-content/themes
themes_size: 48.76 MB (51126520 bytes)
plugins_path: /home/fideliswealth/public_html/wp-content/plugins
plugins_size: 115.68 MB (121301545 bytes)
database_size: 143.59 MB (150565920 bytes)
total_size: 3.25 GB (3487278456 bytes)

### wp-active-theme ###

name: Divi Child (Divi-child)
version: undefined
author: Anonymous
author_website: (undefined)
parent_theme: Divi (Divi)
theme_features: core-block-patterns, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
theme_path: /home/fideliswealth/public_html/wp-content/themes/Divi-child

### wp-parent-theme ###

name: Divi (Divi)
version: 4.10.3 (latest version: 4.14.5)
author: Elegant Themes
author_website: https://www.elegantthemes.com
theme_path: /home/fideliswealth/public_html/wp-content/themes/Divi

### wp-themes-inactive (6) ###

Twenty Fifteen: version: 3.0, author: the WordPress team
Twenty Nineteen: version: 2.1, author: the WordPress team
Twenty Seventeen: version: 2.8, author: the WordPress team
Twenty Sixteen: version: 2.5, author: the WordPress team
Twenty Twenty: version: 1.8, author: the WordPress team
Twenty Twenty-One: version: 1.4, author: the WordPress team

### wp-plugins-active (26) ###

Advanced Custom Fields: version: 5.11.4, author: Delicious Brains
All-in-One WP Migration: version: 7.52, author: ServMask
All-in-One WP Migration Unlimited Extension: version: 2.42, author: ServMask
Companion Auto Update: version: 3.8.3, author: Papin Schipper
cPanel & WHM? Site Software: version: 1.0, author: cPanel, Inc.
Deadline Funnel: version: 1.4.4, author: Jack Born
Disable Gutenberg: version: 2.6, author: Jeff Starr
Duplicator Pro: version: 4.0.5.3, author: Snap Creek
Fancy Facebook Comments: version: 1.2.8, author: Team Heateor
File Manager Advanced: version: 4.1.1, author: modalweb
GDPR Cookie Consent: version: 2.0.7, author: WebToffee (latest version: 2.0.8)
Nelio A/B Testing: version: 5.1.1, author: Nelio Software
NextScripts: Social Networks Auto-Poster: version: 4.3.25, author: NextScripts
ONTRApages: version: 1.2.24, author: Ontraport
Page Links To: version: 3.3.6, author: Mark Jaquith
PilotPress: version: 2.0.24, author: ONTRAPORT Inc.
Really Simple SSL: version: 5.2.2, author: Really Simple Plugins
Redirection: version: 5.1.3, author: John Godley
Shortcodes Ultimate: version: 5.11.1, author: Vladimir Anokhin
Simple Custom CSS: version: 4.0.5, author: John Regan
WF Cookie Consent: version: 1.1.4, author: wunderfarm
WordPress Backup & Security Plugin - BlogVault: version: 4.72, author: Backup by BlogVault
WP AutoTerms: version: 2.4.9, author: WP AutoTerms
WP Rollback: version: 1.7.1, author: Impress.org
Yoast Duplicate Post: version: 4.3, author: Enrico Battocchi & Team Yoast
Yoast SEO: version: 17.9, author: Team Yoast

### wp-plugins-inactive (6) ###

A/B Testing for WordPress: version: 1.18.2, author: CleverNode
Akismet Anti-Spam: version: 4.2.1, author: Automattic
Filester - File Manager Pro: version: 1.7.4, author: Ninja Team
Hello Dolly: version: 1.7.2, author: Matt Mullenweg
Site Kit by Google: version: 1.48.1, author: Google
Slack Live Chat: version: 1.2.47, author: Social Intents

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: File uploads is turned off
post_max_size: 8M
upload_max_filesize: 2M
max_effective_size: 2 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-957.27.2.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.27 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_filesize: 2M
php_post_max_size: 8M
curl_version: 7.80.0 OpenSSL/1.1.1m
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.0.38-MariaDB
client_version: mysqlnd 7.4.27

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/fideliswealth/public_html/wp-content
WP_PLUGIN_DIR: /home/fideliswealth/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
    Thread Starter Corey

    (@ctaylor97)

    looks like I have someone fixing it now, will let you know if successful

    Thread Starter Corey

    (@ctaylor97)

    we got it, i had sworn i checked Divi settings/integrations but had missed it, was in there

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @ctaylor97 Glad to hear it and nice find! Thanks for letting us know and please do let us know in future if you have any other issues and queries and we will be happy to help!

Viewing 10 replies - 1 through 10 (of 10 total)
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