Another website is giving me an error when configuring

  • Resolved webdipierroestudio

    (@webdipierroestudio)


    10 months, 3 weeks ago

    No matter how many times I enter the configuration data, I get an error. Attached Error Log, Thank you

    Versions:
    WordPress: 6.4.4
    WordPress MS: No
    PHP: 7.4.33
    Easy WP SMTP: 2.3.0

Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused
    Host: smtp.heritageaudio.com
    Port: 587
    SMTPSecure:    ssl
    SMTPAutoTLS:bool(true)
    SMTPAuth:bool(true)

Server:
    OpenSSL: OpenSSL 1.1.1w 11 Sep 2023
    Apache.mod_security: No

Debug:
    Email Source: Easy WP SMTP Mailer: Other SMTP SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server SMTP code: 111 Additional SMTP info: Connection refused

SMTP Debug:
    2024-04-10 11:55:49 Connection: opening to ssl://smtp.heritageaudio.com:587, timeout=30, options=array()
    2024-04-10 11:55:50 Connection failed. Error #2: stream_socket_client(): unable to connect to ssl://smtp.heritageaudio.com:587 (Connection refused) [/home/heritag2/public_html/heritageaudio.com/wp-includes/PHPMailer/SMTP.php line 397]
    2024-04-10 11:55:50 SMTP ERROR: Failed to connect to server: Connection refused (111)
    SMTP Error: Could not connect to SMTP host. Failed to connect to server
Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @webdipierroestudio,

    Thanks for reaching out! If you’re sure the connection details are correct, check with your web host. They may be blocking SMTP connections. If that’s the case, they would need to make an exception for your connection. If they are not willing to make an exception (some will not), you could try using a different mailer service, such as SendLayer or Brevo.

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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