Another Order Number

  • How do you fix this?

    Upon placing a successful order, a few moments later there will be a new product order from the same customer.

    The first order is marked as complete but the status of the 2nd new order is “On hold”.

    *Note: they are only billed from the first order

    I don’t have PayPal identity token or API credentials since it is sandbox but probably won’t have it too once we go live.

    This is what it looks like right now: https://i.imgur.com/3cXCwz4.jpg

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,
    Usually this issue appear if you’re using PayPal identity token.
    Are you using the default PayPal gateway ?

    Thread Starter kdev20

    (@kdev20)

    Hi!

    Usually this issue appear if you’re using PayPal identity token.
    – it is empty

    Are you using the default PayPal gateway ?
    – Yes, all checkouts are done with Paypal’s default checkout process but currently PayPal sandbox is activated.

    I am experiencing the same issue as well.

    I though I had it fixed, but 40 minutes after the test checkout, the second order appeared again.

    Mine is also crediting it as a second transaction entirely, calculating the two sums into total sales.

    • This reply was modified 4 years, 11 months ago by Joshua.
    Thread Starter kdev20

    (@kdev20)

    @yithemes do we have an update with our concern?

    Plugin Author YITHEMES

    (@yithemes)

    Hello,
    the plugin creates, a day before the renew date, an order in status on-hold to renew the subscription, waiting PayPal IPN.
    What is you billing recurring period?

Viewing 5 replies - 1 through 5 (of 5 total)
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