Another 3DSecure Redirection Issue

  • Resolved tthompson82

    (@tnolan82)


    4 years, 8 months ago

    Hi,

    I see there has been a recent post on this with no response from Support.

    I am experiencing a similar issue, even when users are logged in:

    This initially seemed to occur?for users on the mobile version of the site, checking out as a guest?with a VISA card…
    However it now seems to be occurring?for even logged in?users with both VISA or MasterCard and on either mobile or PC/Laptop device….

    Upon entering card details at the checkout screen, Customers are taken to the their Card issuer’s ACS screen but once the 3DSecure is Authenticated, they are simply redirected back to the checkout screen and the actual payment is not sent for authorisation.

    Thus the order does not get completed and remains at the “Pending Payment” stage in WooCommerce.

    This is also occurring?intermittently and somewhat randomly?so I can’t pinpoint any certain issue. Most payments to get redirected and authorised and some don’t

    Currently running:
    WooCommerce version 4.0
    WooCommerce Secure Trading Gateway plugin 2.3.1
    Wordpress Version?Version 5.3.2

    If you could please advise.

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