Anonymous display name option does not work

Hi there,

Thank you for using Cusrev.

Can you please share some screenshots of the review in the backend Reviews > Reviews and in the frontend?

You can also follow this solution to troubleshoot the issue: Troubleshooting Plugins and Themes.

@cusrevsupport9 Frontend: https://snipboard.io/UxmBhL.jpg

Backend: https://snipboard.io/oYOuN3.jpg

(I have censored the name obviously)

Anonymous option was chosen.

Do you have an idea what could most likely interfere with the name display?
I’ll do a test on a minimal setup and update here later.

@cusrevsupport9 Update: I did a test on minimal setup (storefront theme, Woocommerce, WPML, cusrev) and the anonymous option does not work for me.
Screenshots:

review email: https://snipboard.io/b3FtkL.jpg

backend: https://snipboard.io/oSHC8s.jpg

frontend: https://snipboard.io/idnIGD.jpg

Thanks for your additional information.

Can you please deactivate WPML also and check this issue again? I’ve tested this feature on my demo site but do not see that.

@cusrevsupport9 I deactivated all WPML plugins and tested this with only Cusrev, Woocommerce and Storefront theme (and Mail SMTP plugin…) and the issue persists. Even picking just the first name or any of the other options does not work, it always shows the full customer name (first+last name) in the review. Is there any setting in WP that may override this, since customer names are kind of like usernames, and reviews are basically commennts? Just a thought.
Any ideas how to proceed?

I am having the same problem. It doesn’t matter which desired name format they choose, it only displays the full name.

Checking to see if this issue has been looked at yet and when the bug will be fixed.
Thank you

@chopperstwisted Hi as far as I can see the issue is still there, reviewer names are fully displayed

@cusrevsupport9 Kindly let me know if you could replicate the issue or what else I can do to fix it / further investigate it. I did test this without plugins and on default theme and it always shows full name.

Thanks for providing additional information!

We found the problem and it will be fixed in the next update. Please expect it to be available on Monday.

The update has not fixed the problem. The full names are still showing. I’m wondering if this update only applies to future reviews because it’s not correcting the past reviews. Privacy is a must with these reviews.

Thanks for getting back to us!

The fix applies to old and new aggregated review forms hosted locally on your server. If it still doesn’t work for you, could you please provide additional details to further investigate it:

1. A link to an aggregated review form with a problem
2. A link to a product page where a review from the aggregated review form should be posted
3. What is the version number of the plugin that is installed on your website

?

Hi @cusrev thank you for the update, I can confirm the different name options work for new reviews made after the update: Anonymous, first name etc. Thank you for your help!

Similar to @chopperstwisted the old reviews – made before update – via CR local stay the same (full name)
PLugin is Version: 5.8.1
Please check product page here https://tinyurl.com/4xesetab – the most recent review ! (others are imported)

• This reply was modified 2 years ago by hamster2116.

Thanks for providing additional information!

I still need your response to the point 1 from this list below. Can you please provide it as well?

1. A link to an aggregated review form with a problem / ?
2. A link to a product page where a review from the aggregated review form should be posted / OK
3. What is the version number of the plugin that is installed on your website / OK

We are using the most recent version, 5.8.1
Just as @hamster2116 said earlier, the old reviews are still showing full names regardless of what the customer chooses to show.
Here’s a link to some reviews:
https://quickforget.com/s/f9e809f7555f646b781752e38637d0ba943d1f7a13b1c018

@cusrev where can I find the link to an aggregated review form with a problem? As far as I know there is no form (like a custom post type) in WP. I can see the form only in the plugin settings. Or do you mean the link from the “review” button in the email sent to the customer?