Animated slider image not showing on mobile

  • Resolved petersmedia

    (@petersmedia)


    4 years, 11 months ago

    Hi, my animated image no longer appears on the slider in mobile view. It is showing on desktop as is should but disapears when i try from a mobile. I have checked the settings to ensure that both desktop, mobile, and tablet and they are all switched on?

    • This topic was modified 4 years, 11 months ago by petersmedia.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Ramona

    (@nextend_ramona)

    Hi @petersmedia

    It seems you’re using the Pro version of Smart Slider 3, because layer animations are not available in the Free version.

    Looking at the codes of your site, the video is hidden by inline custom codes:

    @media (max-width: 767px)
.remove_section, .leftside_box {
    display: none !important;
}

    This code applies because you added the leftside_box class to the video layer.

    Since you’re a Pro user you need to reach out to us directly if you need any further support. You can do it at: https://smartslider3.com/contact-us/support/. We’re happy to help you there!
    As per forum rules, commercial products are not supported in these forums.

    Thread Starter petersmedia

    (@petersmedia)

    Thats great thank you, ive done now that

Viewing 2 replies - 1 through 2 (of 2 total)
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