Anchor Links with hash(#) IDs are refreshing the page

  • Resolved Tarjeet Singh

    (@tarjeet98)


    2 months, 3 weeks ago

    Hi team!

    Thank you for the plugin.

    Recently, the navigation menu/link is reloading the page even if the link have the # tag.

    Little more explanation: In my scenario we have multiple sections with an ID that is linked in the navigation menu, whenever anyone click on the menu link the page throws the user to the respective section but it reloads the page too even tho the user is on the same page.

    Troubleshooting: We had deactivated all the plugins except Elementor and Elementor Header Footer. Also, we tried to swicth the theme as well and still the issue remains the same.

    Additionally, when I deactivated the Elementor Header Footer plugin the menu is working fine.

    Lastly, I had noticed someone came with the same issue and still I am creating this ticket to get your team attention.

    Please, I request you to fix this ASAP. Thank you very much for reading so far.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Tarjeet Singh

    (@tarjeet98)

    Hi team! Just an update for you that the issue is legit from the plugin.

    As per this link, the menu item is going to different pages which is true, also even if I am on some other page except the homepage the home item is showing as an active menu which is wrong.

    The plugin is mimicking weirdly lately not sure why, I hope you guys are now aware and working on this fix and planning to update it soon.

    Kindly fix this ASAP.

    Thank you for reading so far.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi @tarjeet98,

    We are sorry for the inconvenience. As I said in the thread you shared above, we’ll see if we can manage our bandwidth to work on a fix.

    We shall update this thread once we fix this.

    Kind regards,
    Herman ??

    Plugin Support bsfankusht

    (@iankusht)

    Hi @tarjeet98,

    Thank you so much for your patience while we’ve been looking into this. I’m happy to let you know that we’ve added this task to our to-do list, and our development team will be addressing it in an upcoming update!

    For now, I’m going to mark this thread as resolved, but please don’t hesitate to reach out if you have any further questions or need more help. You can reply here, or if there’s anything else related to the plugin that we can assist with, feel free to start a new thread anytime!

    Kind regards,
    Ankush ??

Viewing 3 replies - 1 through 3 (of 3 total)
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