Anchor link to FAQs on same page

  • Resolved lucreative1808

    (@lucreative1808)


    2 years, 11 months ago

    Hi guys,

    I’m trying to make a link on one of our pages which anchors to the corresponding FAQ question below, and opens it. I’ve been following a couple of other questions in here for how to do this, and have found the URL for the specific FAQ item and inserted it as a link further up the page, but it’s not working. The FAQ link comes up in the URL bar but doesn’t open the FAQ, or scroll down to it.

    Is this a premium feature or am I just doing something wrong?
    Happy to purchase the plugin if needed.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @lucreative1808 ,

    You can enable the “Add FAQ Url Attribute” option in the Display and Layout Settings. This should give you the URL of each FAQ.

    Using this URL should take you to the particular FAQ. If this is not working on your end, could you please check if this is a conflict with any of your plugin or theme?

    You could also contact our support portal by creating a ticket at pauple.freshdesk.com

    Kind Regards.

    Thread Starter lucreative1808

    (@lucreative1808)

    Hi @pauple123

    Yes I have that activated and am able to get a URL for each FAQ. If I enter this into the URL bar it takes me to that FAQ on a separate page.

    The issue is using this url as an anchor from text further up on the page. It registers that it’s going to that link in the URL bar but it doesn’t scroll or open the FAQ item.

    Thanks

    Hi @lucreative1808 ,

    Sorry, I don’t get it exactly.

    Could you please contact our support portal with a screen recording of your issue so that I could understand it better?

    You could contact our support portal by creating a ticket at pauple.freshdesk.com

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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