Analytify Dashboard not working on Divi Theme

  • Resolved jason1995

    (@jason1995)


    1 month, 1 week ago

    Hi there, there is an issue which turned out to be a specific Divi issue. I am using the Analytify plugin on many sites, also my own. The dashboard is suddenly not showing correctly anymore, with all kinds of javascript issues in the browser inspector.

    I have debugged, caching, other plugins etc. and found out, that if I change the theme to something else, like the wp2024 basic theme, it works and back to divi it doesnt. I turned off all performance options in Divi, but that doesnt resolve it.

    So… now I hope you people can help us out. I have contacted the Divi helpdesk, but they told me to go to you guys….

    I can give you access to one of my sites to debug if you want. But that has to be in a private mail of course.

    Thanks so much for your help!

    Jason

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Emma

    (@emma24)

    Hey @jason1995,

    Don’t worry! We already have a good news for you. ??

    We have already addressed this issue and resolved it. We will soon release an update so that Divi users do not encounter this problem.

    Your patience is appreciated!

    Thread Starter jason1995

    (@jason1995)

    Ms Emma>>> hero of the day! ??

    Thanks guys, your support is truly awesome! Appreciated!

    Plugin Support Emma

    (@emma24)

    My pleasure!?? Thank you so much for the kind words!

    Plugin Support Emma

    (@emma24)

    Hi @jason1995,

    I hope you are doing well.

    I’m reaching out to inform you that we’ve successfully launched our latest release, version 5.5.0. This release includes the fix for the Divi theme conflict.

    If you have any questions, please feel free to contact us. We appreciate your patience and look forward to improving our product for a better user experience.

    We value your feedback on Analytify, as it will greatly assist us in pursuing further achievements. Show your support here.

    Thank you! 

    Thread Starter jason1995

    (@jason1995)

    Hi @emma24 it is indeed working again! Thanks so much for your great support!

    And thanks to your team.

    Plugin Support Emma

    (@emma24)

    Our pleasure! ??

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.