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Resolved melvisnap
(@melvisnap)

3 years ago

Hi, my wordpress admin backend is not showing the “Analytics” option, and whan I try to enter with the URL: https://nevermind.cl/wp-admin/admin.php?page=wc-admin&path=/analytics/overview shows an empty page.

I tried to fix it by changing the theme to a default one and disabling all plugins but woocommerce. with no luck. This is really weird because I have several woocommerce websites but none of them with this issue.

Thanks

### WordPress Environment ###

WordPress address (URL): https://nevermind.cl
Site address (URL): https://nevermind.cl
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.4.25
PHP Post Max Size: 128 MB
PHP Time Limit: 360
PHP Max Input Vars: 3500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~stretch-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Tama?o total de la base de datos: 44.13MB
Tama?o de los datos de la base de datos: 37.78MB
Tama?o del índice de la base de datos: 6.35MB
wp_woocommerce_sessions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_order_itemmeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bsale_bsale_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_precios_productos: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_products: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_sku_productos: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_sku_productos_v2: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_stock_productos: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_stock_sucursal: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_bsale_sucursales: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_fe_logs_table: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_fe_transacciones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_jumpseller_prods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_jumpseller_products: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_shopify_prods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_tipos_producto: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bsale_users: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_actions: Datos: 1.52MB + índice: 0.92MB + Motor InnoDB
wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_actionscheduler_logs: Datos: 1.52MB + índice: 0.77MB + Motor InnoDB
wp_adtribes_my_conversions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_automatewoo_abandoned_carts: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
wp_automatewoo_customers: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_automatewoo_customer_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_automatewoo_events: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_automatewoo_guests: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_automatewoo_guest_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_automatewoo_logs: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_automatewoo_log_meta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
wp_automatewoo_queue: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_automatewoo_queue_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_comments: Datos: 0.06MB + índice: 0.09MB + Motor InnoDB
wp_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
wp_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
wp_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_options: Datos: 5.09MB + índice: 0.13MB + Motor InnoDB
wp_postmeta: Datos: 18.09MB + índice: 1.53MB + Motor InnoDB
wp_posts: Datos: 6.13MB + índice: 0.13MB + Motor InnoDB
wp_rank_math_404_logs: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rank_math_analytics_ga: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
wp_rank_math_analytics_gsc: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_rank_math_analytics_keyword_manager: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rank_math_analytics_objects: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rank_math_internal_links: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_rank_math_internal_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_rank_math_redirections: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_rank_math_redirections_cache: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_revslider_css: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
wp_revslider_css_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders: Datos: 0.03MB + índice: 0.00MB + Motor InnoDB
wp_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_static_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_termmeta: Datos: 0.14MB + índice: 0.11MB + Motor InnoDB
wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_transbank_inscriptions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_usermeta: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
wp_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wcpdf_proforma_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_webpay_rest_transactions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfconfig: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilemods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfhits: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfknownfilelist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wflogins: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfstatus: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpfm_backup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpmelon_advbedit_temp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpr_rucss_resources: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wpr_rucss_used_css: Datos: 2.52MB + índice: 0.05MB + Motor InnoDB

### Post Type Counts ###

attachment: 124
aw_workflow: 5
custom_css: 1
customize_changeset: 7
elementor_library: 97
nav_menu_item: 48
page: 17
post: 2
product: 24
product_variation: 56
revision: 128
rey-global-sections: 6
shop_coupon: 16
shop_order: 14

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

AutomateWoo: por WooCommerce – 5.5.5
Editor clásico: por Colaboradores de WordPress – 1.6.2
Elementor Pro: por Elementor.com – 3.5.0
Elementor: por Elementor.com – 3.4.7
Facebook for WooCommerce: por Facebook – 2.6.7
Invisible reCaptcha: por Mihai Chelaru – 1.2.3
Loco Translate: por Tim Whitlock – 2.5.5
Rey Core: por ReyTheme – 2.1.3
Rank Math SEO PRO: por Rank Math – 3.0.0
Rank Math SEO: por Rank Math – 1.0.76
Transbank Webpay REST: por TransbankDevelopers – 1.5.3
WooCommerce Order Test: por WP Fix It – 1.6
Product Feed PRO for WooCommerce: por AdTribes.io – 10.8.5
Variation Swatches for WooCommerce: por Emran Ahmed – 1.1.19
WooCommerce Advanced Bulk Edit: por George Iron – 5.0.1
Woocommerce Bsale V2: por Jason Matamala Gajardo – 6.2.0
Checkout Field Editor for WooCommerce (Pro): por ThemeHigh – 3.1.6
WooCommerce Google Analytics Pro: por SkyVerge – 1.11.1
WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.10.1
WooCommerce PDF Invoices & Packing Slips Professional: por Ewout Fernhout – 2.10.0
WooCommerce Waitlist: por Neil Pie – 2.3.1
WooCommerce: por Automattic – 5.9.0
Wordfence Security: por Wordfence – 7.5.6
WP Mail SMTP: por WPForms – 3.1.0
WP Rocket: por WP Media – 3.10

### Inactive Plugins (1) ###

Checkout Field Editor for WooCommerce: por ThemeHigh – 1.5.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: CLP ($)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #8 – /tienda/
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: ? La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
Mi cuenta: #11 – /mi-cuenta/
Términos y condiciones: #116 – /terminos-y-condiciones/

### Theme ###

Name: Rey Child
Version: 1.0.0
Author URL: https://twitter.com/mariushoria
Child Theme: ?
Parent Theme Name: Rey
Parent Theme Version: 2.1.2
Parent Theme Author URL: https://twitter.com/mariushoria
WooCommerce Support: ?

### Templates ###

Overrides: /home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/cart/cart.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/cart/mini-cart.php
rey-child/woocommerce/emails/email-styles.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/loop-orderby.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/loop-pagination-paged.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/loop-price.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/loop-result-count.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-simple-add-to-cart-button.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-add-to-cart-button.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-variation-data.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-meta.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-product-image.php
/home/575440.cloudwaysapps.com/catrrrfgmg/public_html/wp-content/plugins/rey-core/template-parts/woocommerce/single-tabs.php

### Action Scheduler ###

Complete: 2.155
Oldest: 2021-10-13 20:52:40 -0300
Newest: 2021-11-09 16:58:30 -0300

Pending: 3
Oldest: 2021-11-10 02:44:26 -0300
Newest: 2021-11-14 22:35:41 -0300

### Status report information ###

Generated at: 2021-11-09 17:16:51 -03:00
`

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Abiola Ogodo
(@oaoyadeyi)

3 years ago
@melvisnap

Is it showing absolutely nothing or no data?

If it’s not even showing the basic Analytics dashboard, there may be a conflict causing this (see below).

If it’s showing no order information, try going to WooCommerce > Status > Tools > Clear analytics cache > Click Clear. Then try rerunning the report.

If it’s still not working, check under WooCommerce > Status > Scheduled Actions to see if there are any stuck processes preventing the updated information from importing.

If that still doesn’t get the data to appear, or if you can’t get to the dashboard at all, it may be caused by either a conflict with your theme or with another plugin.
```
This kind of problem is usually caused by a conflict with your theme or with another plugin. 
?
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>
```
Thread Starter melvisnap
(@melvisnap)

3 years ago

Hi @oaoyadeyi

There’s no analytics button on the menu.

If I try to access it using the URL, it shows a blank page.

I did everything you mentioned with no results.

Mirko P.
(@rainfallnixfig)

3 years ago

Hi @melvisnap,

Based on what you’re saying, it seems that Analytics section is still not displayed in the dashboard when you run a basic setup of WordPress, WooCommerce and the default Storefront theme, is this correct?

This is a bit unusual, did you add a snippet to your functions.php file or use a plugin to disable WooCommerce Analytics?

Can you download and install the standalone WooCommerce Admin plugin and see if that helps?

Let us know how that goes.
Thread Starter melvisnap
(@melvisnap)

3 years ago
Based on what you’re saying, it seems that Analytics section is still not displayed in the dashboard when you run a basic setup of WordPress, WooCommerce and the default Storefront theme, is this correct?

This is correct.

This is a bit unusual, did you add a snippet to your functions.php file or use a plugin to disable WooCommerce Analytics?

I changed to the default storefront theme, so this don’t really matter

Can you download and install the standalone WooCommerce Admin plugin and see if that helps?

I did that and still wont work.

I did a wordpress reset and everything worked, so I guess is something related to the data base, but I wouldn’t know which table or row to delete or change.

Is there a way to remove all orders data from the analytics tool and have it index all over again?

I don’t even have the option to clear analytics cache: https://www.loom.com/share/9eab6d02d23b440ca38027b48eb94038
- This reply was modified 3 years ago by melvisnap.
- This reply was modified 3 years ago by melvisnap.
Mirko P.
(@rainfallnixfig)

3 years ago

Hi @melvisnap,

Thanks for getting back to us.

It appears that you’re using one or more of our paid extensions, so please create a support ticket here: https://woocommerce.com/my-account/create-a-ticket/.

Kindly include a link to this forum thread, so that we can keep track of what’s already been done. The information included in this thread will help our support team narrow down the issue much quicker.

We’ll be happy to assist you further there.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Analytics won’t show up’ is closed to new replies.