Analytics Tab shows Secure Connection Failed when clicked

  • Resolved somnik

    (@somnik)


    3 years ago

    Hello everyone, i get this message `Secure Connection Failed

    An error occurred during a connection to arbariworld.com.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.`

    every time i click the Analytics tab, or any of the sub links like Overview,products etc.

    I am running WP 5.8.1 and woocommerce 5.8.0

    Does anyone have this problem? or a solution for it?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @somnik,

    Sorry to see you’re encountering an error when trying to view your analytics and dashboard pages. Can you confirm, is this error present when you attempt to view any of the pages on your dashboard or only the specific ones you mentioned?

    In either case, can you send me a screenshot of what you see? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    If the latter and you do have access to the dashboard, could you please try to provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

    Mirko P.

    (@rainfallnixfig)

    Hi @somnik,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

    Thread Starter somnik

    (@somnik)

    Hello, i apologize for that. I got very busy. Thank you for your replay.
    Yes when i click on “Analytics” or any of the links under that tab i get the error message. https://snipboard.io/aK2rmf.jpg

    Thank you for your time.

    Abiola Ogodo

    (@oaoyadeyi)

    @somnik

    Kindly share the information earlier requested by Mirko above so we can assess your site environment

    Thread Starter somnik

    (@somnik)

    Hello Oyadeyi , thank you for replaying.

    Here’s the report

    
### WordPress Environment ###

WordPress address (URL): https://arbariworld.com
Site address (URL): https://arbariworld.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.51-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 74.46MB
Database Data Size: 51.64MB
Database Index Size: 22.82MB
wp_woocommerce_sessions: Data: 3.99MB + Index: 0.14MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.35MB + Index: 0.20MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 2.71MB + Index: 1.72MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.66MB + Index: 0.25MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 3.28MB + Index: 2.68MB + Engine MyISAM
wp_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_aioseo_posts: Data: 0.76MB + Index: 0.07MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.07MB + Index: 0.06MB + Engine MyISAM
wp_comments: Data: 1.97MB + Index: 0.83MB + Engine MyISAM
wp_hplugin_root: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_htheme_root: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_newsletter_emails: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter_user_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 9.22MB + Index: 0.29MB + Engine MyISAM
wp_postmeta: Data: 11.71MB + Index: 6.13MB + Engine MyISAM
wp_posts: Data: 3.02MB + Index: 0.71MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.79MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.26MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_relationships: Data: 0.06MB + Index: 0.13MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 1.17MB + Index: 0.74MB + Engine MyISAM
wp_users: Data: 0.07MB + Index: 0.07MB + Engine MyISAM
wp_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.26MB + Index: 0.25MB + Engine MyISAM
wp_wc_order_stats: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.07MB + Index: 0.10MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdi_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdi_themes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpi_object_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wppb: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wsm_bounceVisits: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wsm_dailyHourlyReport: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_wsm_dateWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_dateWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_datewise_report: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wsm_hourWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_hourWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_logUniqueVisit: Data: 2.52MB + Index: 3.22MB + Engine InnoDB
wp_wsm_logVisit: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_wsm_monthlyDailyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_monthWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_monthwise_report: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
wp_wsm_oSystems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_pageViews: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_regions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_resolutions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_searchEngines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_toolBars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_uniqueVisitors: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_url_log: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_wsm_visitorInfo: Data: 0.00MB + Index: 0.00MB + Engine
wp_wsm_yearlyMonthlyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsm_yearwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 1.24MB + Index: 0.63MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 1.87MB + Index: 1.05MB + Engine MyISAM

### Post Type Counts ###

attachment: 1067
custom_css: 3
customize_changeset: 1
et_pb_layout: 49
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 31
page: 39
post: 2
product: 317
product_variation: 714
revision: 316
sa_notification: 9
saswp: 1
shop_coupon: 4
shop_order: 2269
shop_order_refund: 3
signup: 335

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (13) ###

Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
All in One SEO: by All in One SEO Team – 4.1.5.1
WooCommerce Authorize.net Premium: by Indatos Technologies – 14.5
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Really Simple SSL: by Really Simple Plugins – 5.1.3
TH Advance Product Search: by ThemeHunk – 1.0.8
WebP Converter for Media: by Mateusz Gbiorczyk – 3.2.3
WooCommerce Fraud Prevention Plugin: by theDotstore – 2.0.2
WooCommerce Admin: by WooCommerce – 2.8.0
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.4
WooCommerce: by Automattic – 5.9.0
WPForms Lite: by WPForms – 1.7.1.1
YITH WooCommerce Wishlist: by YITH – 3.3.0

### Inactive Plugins (1) ###

All-in-One WP Migration: by ServMask – 7.50

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #53693 - /?page_id=53693
Cart: #922 - /?page_id=922
Checkout: #6 - /?page_id=6
My account: #923 - /?page_id=923
Terms and conditions: #53615 - /?page_id=53615

### Theme ###

Name: Almaira Shop
Version: 1.2.4
Author URL: https://www.themehunk.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### Action Scheduler ###

Complete: 1,623
Oldest: 2021-10-31 17:58:06 -0700
Newest: 2021-11-16 22:40:37 -0800

Pending: 10
Oldest: 2021-11-16 22:55:37 -0800
Newest: 2021-11-21 22:40:52 -0800

### Status report information ###

Generated at: 2021-11-16 22:51:42 -08:00
    Mirko P.

    (@rainfallnixfig)

    Hello @somnik

    Thanks for sending over your System Status.

    Please contact us at WooCommerce.com > My Account > Support as you’re using premium extensions and have access to our dedicated support team at WooCommerce.com.

    You may need to log into your WooCommerce.com account before you can access that page.

    Also include a link to this forum thread, so that we can keep track of what’s already been done.

    Thanks!

    Thread Starter somnik

    (@somnik)

    Hello Mirko, ok will do. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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